BD
Bradley D
Active since Aug 2021
5
Reviews
0
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Reviews
5 reviews18 months ago
Disgusting service - Promenade branch - Mitchells Plain - WC - Lost customer
Today, I went to Soundtech, Promenade mall, Mitchells Plain, browsed and only wanted headphones, but ended up buying a remote control and a android remote, going over budget, but because its Sountech, I though why not. bought my goods and the at the till, I showed her my app I was using for this android box, and she saw the name and I bought it thinking its maybe Universal, I assumed, my bad. (no testing was done on 3x electronics purchased, nothing explained on any warranties, no customer interaction). Arrived at home, tested the equipment and then the remote does not work (remote comes in plastic sleave - no instructions, no box). then took another taxi back to the branch and explained and I was then at fault for not asking more questions on the remote, which I will accept, by this time the lady at the till and I assume a manager, making me aware of the above, I then asked a refund and was informed it would need to be an EFT ( 2-3 days , and as I remove the plastic sleeve the remote was in, that was considered a breakage fee and without this sleeve 🤣, the remote could not be sold again (by this time he also realized the remote didn't work as I watched how they fetched another one after replacing batteries on the returned remote - which I supp****, I knew then that the remote was faulty I had brought back, but the manager did not say that, he just wanted to charge a breakage fees as I had a return and he was angry as he was trying to intimidate me as he was taller and bigger than me, acting like a vulture, showing me look at the receipt (was never explained to me, at purchase) of a refund policy - I eventually left without my refund of R300 and batteries I bought for the remote. . POOR CUSTOMER SERVICE - I would have probably accepted your return policy, should your staff there just have had basic manners and some sort of customer etiquette, its 2024, customer service is the name of the game, anyways, they lost a customer and probably more to come.
0 replies
41 months ago
INCOMPETENCE AND LACK OF SERVICE DELIVERY
I called this morning to raise my concern that my premium was not deducted and when I called in, I was told my deduction date was moved to the 10 from the 1st of the month without my knowledge and no without informing me, no communication at all, what if I spent that money assuming my premium went through? luckily I checked my banking app. I then called in and spoke to Riaan at 08:46am today, obviously I am upset about the situation and I am swearing at the situation, he then warns me to swear, of which I informed him, I will express myself and i am not swearing at him and then he releases the call. I then call back and speak to another agent and ask to speak to a manager and then get told I will have a call back after 10:00am? nothing!! then I called again at 12:53 and speak to another agent of which I am assured a manager will call me back as I have requested to be called by no later than 3pm or I will go to Hello Peter. Still nothing!! for years I have paid my premium without failure and I seldom call in the call centre for any changes or enquiries as I try to manage what I can online. TODAY I FEAR THAT SHOULD I DIE, WHAT WILL HAPPEN TO MY FAMILY AS MOMENTUM CANNOT DO A SIMPLE REQUEST ON MY LIFE COVER AND FAIL TO INFORM ME OF IMPORTANT CHANGES TO MY DEDUCTION DATE. THE INCOMPETENCE OF THE CALL CENTRE STAFF AND LACK OF ACCOUNTABILITY ALONG WITH THE MANAGEMENT WHO SHOULD HAVE DELIVERED THE SERVICE OF CALLING THEIR CLIENT WHO REMAINS LOYAL TO THEM WITHOUT FAIL, HAS LEFT ME STUNNED. I WILL DO EVERYTHING IN MY POWER ENSURE THAT EVERYONE IS AWARE OF THE PATHETIC SERVICE YOU CAN EXPECT FROM MOMENTUM AND GOD FORBID YOU DIE, YOUR FAMILY WILL HAVE TO DEAL WITH THIS IMCOMPETENCE. I HAVE NO HOPE THAT MY SIMPLE QUERY WILL BE RESOLVED, ITS SAD THAT WHEN YOU TRUST A COMPANY TO DO WHAT IS EXPECTED OF THEM, THAT THEY THINK NOTHING OF THEIR CLIENTS. I SHOULD HAVE RATHER GONE WITH ANOTHER COMPANY OR SAVED MY MONEY UNDER A MATTRESS, ATLEAST THEN I WONT BE F%CKED AROUND BY A COMPANY!!!
396 replies
52 months ago
I HATE SUPERSONIC!!!!!
I have an ongoing issue with Supersonic dated to May 2021. they have doubled debits my account, they have refunded me and they have been inconsistent with they debits from my account. for the past two month they have not debited my account and I have called in querying this and get told, Supersonic will look into this and get back to you. as yet, nothing, now I have to pay a bill of almost R3,000.00 at the end of December, due to no fault of my own, but the incompetence of project management and the billing department. Again, I called in yesterday and spoke to an agent by the name of Masha, who when I asked to speak to a manager, her reply was "I am working from home" ***?? I then questioned her on how do I escalate to speak to a manager and she then muted me - then I called in again, noting I have to buy airtime to call Supersonic and wait 5 minutes to be assisted every time. I then spoke to Tebogo whom also could not transfer me to a manager. she opted to as usual create a call back as she could not provide me with a managers email address or contact number. as yet the nominated manager Rayno Ciluk has failed to contact me until now. I am utterly disgusted with this ISP and feel they have no rules and they can do as they please without any regard for their clients and without any repercussions. it begs raises the question if the ISPA is aware their incompetency and that they do not communicate with clients unless they want money and they do not address complaints. this is my third post on Hello Peter and still no feedback or communication on my issues. It feels pointless complaining and escalating your issues as their is no feedback!!!! I should never have signed up with this Company and what even more disappointing is that MTN probably doesn't care about their poor service either, but yet they Supersonic is "Brightened by MTN". Supersonic is Pathetic!!! Please don`t ever sign up with them.
424 replies
57 months ago
Appalling service
A week ago, I posted on Hello peter regarding my refund. a week later, still no refund. quick to take premiums and cause all types of problems. not one phone call to keep me updated. I don`t think Calvin Collett is aware of how his employees treat clients and that they are harming the name of Supersonic
212 replies
57 months ago
Poor customer care
Struggling to speak to someone at the accounts division, my call keeps getting dropped from their side. I am trying to follow up on a refund due to me for a double debit out of no fault of my own. I have been patient since May 2021 for this refund. I was told the refund should be in my account today, but I cant follow up because my calls keep being dropped. I have to keep buying airtime, in which I have to wait 30-40 minutes in a queue just for the consultant on the other end to drop the line when they answer.
318 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
5 (100%)