Active since Aug 2021
I took my Samsung earphones to Samsung Service Centre (MM All Electronics) in The Wedge, Rivonia Road, Sandton and have been **********. I was charged a R250.00 assessment fee when handing them over despite having detailed exactly what the issue was on the hand over form. A few days later the "report" came back with exactly what i had told them on the hand over form - no further detail or reason as to why there were problems. This was the first *******. Keep in mind these earphones are only just out of warrantee but live in their case so how can this happen without explanation. They then proceeded to quote me more than a new pair to fix them. This is the second *******. I suspect they are ripping people off both on the assessment fee and the repair fee. COMPLETE ******* - DO NOT USE THEIR SERVICES
Bought a generator from Generator King in Mar 2023 and installed thereafter. Before the machine even reached 1 hour of run time it failed due to faulty alternator. Finally after Multiple unanswered calls over more than 3 days, we got through to them only to receive R5000.00 quote for call out to come inspect brand new machine. We ended up having to replace the faulty alternator at our own costs, days after installing. Really poor service, bad performance and assistance from a company of their claimed stature. Absolutely disgusting experience.
Where do I begin... As with any sales driven company I was receiving numerous emails and phone calls after my first enquiry on a product. They persist to be on your side and allegedly throwing attractive deals your way, nevertheless, when payment is made all goes quiet and you never hear from them again. Purchase was made with the promise of receiving delivery within 6 weeks, not once was a follow up conducted by the company. Eventually, after I reached out in week 6 I was told it would arrive the following week. This is where the lies and deception started, not only did I not receive one spec of communication but throughout the entire process this company had NOT CONTACTED ME A SINGLE TIME without me having to call, email or sms first. To say this company is run by incompetent people would be an insult to preschooler's. The lies and excuses continued for weeks on end after being unbelievably patient and understanding and then being let down again and again I had had enough. 4 MONTHS LATER AND I STILL DONT HAVE MY ORDER Still no refund. If you are thinking about purchasing anything from this company you are better off throwing your money in a burning fire. Absolutely pathetic
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