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Rochen A
Active since Aug 2021
2
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2 reviews53 months ago
My verchile has been in an accident 4 May
My verchile has been in an accident 4 May. Received it back in September nd still not fixed. Still waiting for the assessor to come back to me.
53 replies
57 months ago
Would not recommend J & D Coachworks nor 1st for Women insurance.
I will never do business with J&D Coachworks again. Hope my insurance company 1st for Woman will not let other clients go through what I am going through. My vehicle was in an accident on 4/5/2021. I was informed by 1st for Woman that my vehicle is going to Island Auto in Paarden Island to be repaired. After a month on hearing nothing, I contacted the insurance Assesor who said my verchile is at Island Auto. I asked if its possible to follow up, he said yes I may go follow up with them. I went to Island Auto & found that my verchile is not there. The assistant phoned Island Auto in Brackenfell they said my verchile was there. They sent it to J & D Coachworks. I phoned the insurance 1st for Woman they were not aware that my verchile was there. The assessor said he will enquire and contact me. He never did. I contacted him again and again, sent messages and whatsapp. Eventually I got hold of him, he said I may go follow up on my vehicle. I phoned J&D spoke to the owner Jonathan. He confirmed my vehicle is there. I asked if I can come & see how far my vehicle is. When I got to J&D Coachworks I met the owner's son Austin. He took us to the vehicle which they were busy with. I noticed more damages to my vehicle and immediately I pointed it out to him, he said they only fix what the insurance pay them for. Which I understood. I contacted 1st for Woman assessor again, he said don't worry everthing will be fixed. I received a call from Debbie of J&D asking what was the errors on my vehicle. I told her & also showed Austin everything. She said that it is OK. We kept on following up, but nothing happened. 3 weeks ago I received a call from Debbie to say my vehicle will be ready in 2 days time I need to pay the excess of R8000 she will send me the bank details. I asked my brother to go check if my vehicle is done so that I can pay them. Finding that my battery was removed & replaced with an old one. Vehicle did not start, Wiper motor did not work. Sills was not fixed which was damaged by the hyster. I phoned Johnathan & I was furious. He ask to give him a week to fix it. We can collect last Thursday. I went Thursday to my disappointment I found. Nutts missing on both front wheels. Inner door canvas was loose, left side mirror did not work and sills still not fixed. Vehicle did not even start & many other things wrong. Vehicle had more damages than when it went in from accident scene. I was furious. The son Austin had an attitude saying he will contact us the next day. He never did. I phoned the assessor who assured me everything will be fixed. I phoned Johnathan he was going to come back to me but never did. Is this how 1st for Woman treat their clients as I made many calls to them but their is never a senior or manager available also never returned a call. I am without a vehicle for more than 3 months, yet I am still paying insurance which is in the insurance possession.
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