GB
Geraldene B
Active since Aug 2021
4
Reviews
0
Industries
Reviews
4 reviews39 months ago
DISCOVERY INSURANCE - ABSOLUTELY NO CUSTOMER SERVICE.
The customer service is so bad it is almost non-existent. Two weeks ago I put in a claim for an invertor that had blown. You can't deal directly with anyone, as when you call you hold on for 10 minutes, then get cut off. Then you phone back again and can't get through. Everything is automated so hardly any human interaction, I have emailed 3 times to the same consultant and no reply. Is this what I pay insurance for? The insurance that pays for the consultant's job, does not have the courtesy to answer her emails. They collect my inverter, then I must accept takealot vouchers. No this is wrong. The last time I had to accept takealot vouchers for a hifi, I had to get a really cheap hifi from takealot that can't even pick up the radio clearly. I'm sorry you take my cash monthly, I don't pay you in vouchers for my premium, so no I won't accept vouchers for my claim. The only communication is on the discovery site where claim is authorized, I was told that last week Thursday, yet you only put the email online today the 31 Jan 23. Which then again tells me I must wait another 48 hours. This is not service, this is a joke? Employ people who can do the job, and who are qualified, because making your BEE quota, or your EEquity is clearly not working. Your business is customer-driven, and your claims processors don't get it that the customer is the person to please, therefore you answer emails and return phone calls. I really am extremely unhappy with the level of service and it's not the first time over the past 3 years, that I think it may be better to pay a little more to have a broker, as dealing with no interaction only automation and clearly unskilled or junior claims clerks on the other end, is not something I personally want to do. Discovery Insurance was one of the best, but I'm sorry its become a nightmare to deal with Discovery for any of their products.
60 replies
43 months ago
Snatcher first world service and delivery
Excellent service and such quick delivery. Puts the other online business's to shame. I will most definitely use Snatcher in the future before going to another online site. Thank you for your excellent service and products.
0 replies
57 months ago
Excellent Customer service
Peter Rankhathali Thank you for your excellent customer service, you were fantastic to deal with.
53 replies
57 months ago
Total incompetence/mismanagement of Accounting Department
I honestly do not want to deal with these people, purely because of their terrible admin. Every time I have to go and do blood you have to pay upfront but to get an invoice, is like asking for a tax refund from SARS. I honestly think they are running two sets of books because I can never get an invoice out of them without having 3 or more emails and phone calls. You have to ask why is this? Sure you get slack admin but I have been dealing with them for a year now, and enough is enough, no one can be this slack. But I see on your site all they have is terrible reviews for the same thing. Surely they should be embarrassed by now.
0 replies
Review Distribution
5 Star
2 (50%)
4 Star
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3 Star
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2 Star
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1 Star
2 (50%)