KM
Katlego M
Active since Aug 2021
37
Reviews
0
Industries
Reviews
37 reviews2 months ago
Bad service
Yesterday I had the worst experience with Lerato (a Fedhealth Agent) through a WhatsApp chat. I needed assistance with a clear and better understanding of the Day to Day + Benefit. Mind you, I'm not well and, as I've been to the hospital and that's where I did the health checks as part of my hospital stay. Here I was thinking that I'll ask for my Day to Day+ benefit to be activated because I thought I had already done it. I was told by Lerato that it will not count and that I had to do a risk assessment at a pharmacy or GP. With my frustration I texted 'mxm' to her, and she ended the chat. 'mxm' is not a swear word and commonly used during frustration, disappointment, anger, etc. I had to restart the chat, this time being number 46 in the queue. I honestly found Lerato to be rude and immature. How do you end a chat before you make sure that a person is assisted and yes, if that person is being difficult and rude. Then by all means end the chat.
56 replies
4 months ago
Bad service
This is a warning to anyone who thinks of taking a loan with this Lendplus. I took out a loan with them on 28/11/2025 and on my application told them that I'll be paid on 19/12/2025 that's when they can debit my bank account. I've been harassed through automated calls and SMS since 11/12/2025 informing me that my loan is overdue. On 12/12/2025 I called Lendplus on 087 107 9722 and the Agent told me to ignore the SMS and calls because they're aware that my loan payment date is 19/12/2025. Their system start tracking for payment from 11/12/2025 and I'll not have any overdue/interest charged on my account and this will not negatively impact Today 19/12/2025, they debit my account for the loan I took with them. Thereafter, I was notified that I have overdue/interest charged on my account and I need to make payment or it'll negatively impact my credit profile. I spoke to 2 Agent, the first was so rude and dismissive, only wants to speak alone and not hear my concerns. Also she didn't want to for my call recording to be pulled dated 12/12/2025 where I was incorrectly advised. I requested to speak to a manager, surprisingly managers were all in a meeting with one to take my call. Second call with Olona, where she listened to me however, with zero accountability. She'll make notes on my profile and a manager will get back to me. Both Agents could not provided turnaround times on when my query will be resolved. Please go to a traditional bank for a loan.
53 replies
6 months ago
Horrible First Time Expierence
This is most horrible and inconvenience service ever. They're hardly available on their 010 595 3848 contact center. When they came to our work place they did a great presentation on how they'll be able to offer great service. Also how easy it will be to contact them. I've been struggling to make contact with them for last week for assistance. Their chat bot doesn't offer a human element with real question that are answered. I regret Tyme Bank ever joining them. This is the first and last month that I'll be making use of them. Not even Loan Sharks have such ridiculers barriers come to think of it I'd rather use a Loan Shark than use Paycurve's services ever again
0 replies
8 months ago
First time using Re Vibe and to be honest I was scared
First time using Re Vibe and to be honest I was scared. But they proved me wrong, coming back for my second device
0 replies
11 months ago
Wealth Bonus
Worst service ever from Sanlam. I have a wealth bonus due to me and on 06 of May 2025 I requested for that money to be paid to me. I was then told that it'll take a maximum of 10 working/business days. On 16 May 2025 I then contacted Sanlam to make a follow up, and I was told my wealth bonus is with their Finances Department waiting for approval, I should give it a day or two. Today 21 May 2025 I made another follow up with Sanlam, guess what my wealth bonus is still waiting for approval and there are 10 people ahead of me. Now subsequently their estimated time is 15 working/business days. This is horrible and took me back to 2021 when my great Uncle passed away, which lead me to submit a claim. They took almost 2 weeks to pay out, not thinking that as family we really needed that money to plan a dignified funeral for my great Uncle. It was mid month and we had to promise, begg and borrow to arrange the funeral. My point, Sanlam is Africa's largest and one of the oldest life insurers. One would think that they'll prioritise claims payouts, because should some of us have the money there'd be no need to have insurance especially with a company like Sanlam.
116 replies
13 months ago
Bad services
I'm struggling to make contact with Vuma 0872300204 to speak to a Vuma Representative but with luck and to be honest I've never actually spoken to anyone by calling this number. I'm struggling to get an Technician to come and install services. Rodger (Technician) called me late in the evening around 9:30pm on 31/032025 to say he's here to install my services, not taking into account that it's late in the evening and my family is sleeping. He said he'll call me back early in the morning, which he did, but unfortunately I was already at work and in a discussion with my Manager. Now when I call him back, he's not taking my calls. How does one get inContact with Vuma or get assisted?
53 replies
22 months ago
Bad experience
I've been struggling to open a simple bank account with Nedbank since 21/06/2024. I've called the Nedbank Call Centre and requested to called back as to be assisted with opening a bank account. Sure enough I was called by Pedro Cherel from Nedbank. Pedro Cherel assisted me with this application. She also informed me that she'll call me the very next Monday, as to assist me with bank account confirmation and with an account number. Will also assist me with the Money app. Today is 05/07/2024, guess what account is still not opened. "Some technical issue" that no one at Nedbank seems not be able to assist with. How ridiculers is this? This is proof enough that I'm making a big mistake by trying to join Nedbank. I've not even opened an account, yet this is the treatment I'm getting.
0 replies
24 months ago
Don't take the Rain 5G R595 plan !!!
Since December of 2023, I've had nothing but a horrible experience with Rain 5G. Slow or no internet connectivity. This persisted in January and February 2024. Till Melisa Harris "Customer Experience: Retentions" called me and as part of her retention strategy. I was offered 2 full free months, not to be billed. Meaning April and may 2024, Rain will not bill me. I'll only start paying my bill at the end of May 2024. Now end of April 2024, I'm being billed and my services have been cancelled. How is this fair treatment? Why should I always have a problem when it come to Rain 5G? Why are they so dishonest? I've requested for a call back 2 days ago, and no one from Rain, has bothered to call me. Furthermore, I have Melisa Harris work email address. She has been responding. Well till recently when I have this problem.
53 replies
24 months ago
Horrible experience with the Vodacom VodaPay App
Having a horrible experience with the Vodacom VodaPay App. Since last week, I've been experiencing problems with this app. I was unable to access my wallet, couldn't use the online debit card or make payments. Even buying airtime was just a problematic. More so, I cannot access their cash advance. since last week and to date, there's an error message. When I called their Call Centre, I was advised to check my VodaPay App (as I should be on version 2.15). When I checked I was on this version, but the problem is still ongoing and persisting. Matter will be escalated and will take 7 working days for me to be assisted and provided with an update. Says their Call Centre Agent. I was left with more problems than answers and being assisted. As should it take Vodacom that long to resolve these issues. That means in the interim, I'll be left stranded (should VodaPay be my main bank account). I cannot access my money in my VodaPay wallet. This is why, I'll never recommend for anyone to make use of the VodaPay App wallet. You'll be stranded and locked out of your own bank account. With ridiculers turnaround times. Danger! Gevaar! Ingozi! Kotsi!
0 replies
26 months ago
Toxic Relationship with Rain 5G Network
As per usual, I'm having a horrible experience with Rain 5G Network. I initially requested a cancellation of their services. Their Customer Experience: Retentions by the name of Malisa Harris called me on 13/02/2024. Reference Number: 16481163 As part of her retention, I was given 2 months for free (partially free, as on the first week on February 2024. I had paid half of my bill. As I had no issue with their network then). Meaning that I'll only start fully paying for my Rain account/bill end of April 2024. (The second Customer Experience: Retentions, to call me and promise the same) Today on 01/03/2024, I find out that Rain 5G Network, has cancelled by account with them. I apparently requested this cancellation. My services have been cancelled and cannot be reactivated. How twisted is that! I meaning to my knowledge, my account is still active and my next bill is expected to be in the end of April 2024. This is one toxic relationship with Rain Network. With their lying Merry Band of Consultants.
56 replies
Review Distribution
5 Star
2 (5.405405405405405%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
35 (94.5945945945946%)