Active since Aug 2021
Buco Rietpan was quick to take our order, but their delivery process is a mess! Apart from the fact that their sand delivery truck took out our gate post with motor and electric fence, we had to battle to get our material. The stuff arrived in drips and drabs, and then we get told that the two sliding doors we ordered will only be delivered after ten working days. And we have a building team on site that stood without material for days... at our cost.
At a time where good service is non existing, it was good to submit a request on Buco's website and get helped within hours.
The team at RedOps has constantly gone beyond the call of duty to help keep us safe.
We were opening a new shop and needed an additional card machine, Due to time constraints the supplier suggested we buy from Builders. Being close to us we contacted Builders Kempton Park who said they have what we need in stock but it can only be bought online. We went online and bought the machine... no problem. However, once we were locked into the deal, paid, we were told they can only deliver in 11 days. No amount of query, complaint or threat could do anything about that... We got the machine 14 days later. How can you force customers into a channel and then not deliver. Are they bankrolling their makeover in this way?
If one visits a company's website and leave a request on their Contact page, then you expect to be contacted... it has been two weeks and no contact. Buco your website is an important tool make sure you keep your promise to visitors.
Personal connection trumps a professional façade...
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