PV
Poppy Van Der MurMol
Active since Aug 2021
11
Reviews
0
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Reviews
11 reviews5 months ago
Defective Pampers Nappies
I recently purchased Pampers Aloe Anti-Rash Shield nappies, size 4, from Clicks. Unfortunately, I am very disappointed with the quality of this pack. Almost half of the nappies could not hold properly it seems like the adhesive/glue was insufficient, causing the nappies to come apart and not hold as they should. I have used Pampers before without any issues, but this particular pack has given me a very unpleasant experience.
0 replies
21 months ago
Cancel the contract that i didnt upgrade to
I have been with Cell c for more than 12 years now and i had a contract for data which they have been deducting R121 from my bank account which expired last month July. A lady called me two months back to upgrade and i turn down the upgrade. and notifying her that i would like to cancel the contract. today i receive an sms from cellc reminding me that my bill of R 345.99 is due month end for what servcie i dont know and in this econmy from 121 to 350 is crazy. i called in the customer service asked security questions passed and the gentleman told me the contract was not cancelled from their system and i have to call cancellation department i did got through a lady asked same security questions which i have answered and she said i have failed the security question and she cannot help. Am so frustrated with Cell c as this is not the first time especially if you need go through the cancellation department, i understand they need to retained customers but not like this. i need that contract to be cancelled cause i didn't upgrade to whatsoever services that i was not even told what's that for. coz really 349. is like a cell phone contract not even data. Cell C deducts from my bank account every month and i gave them the cell phone number the amount the use to deduct and my names , id and adress what more do they need from me.
112 replies
40 months ago
Complain double deduction
Rain double deductions on my account and their support can't assist forever unavailable
660 replies
41 months ago
Complain
Is been 4 days now since they say they will call me to sort out the mess they have made on my Sim cards and am still waiting. I think you are only important to them only when they debit your account
132 replies
41 months ago
Complain
Can cell c call me nd sort out the issue I lodged complain about 3 months back.
1056 replies
44 months ago
Cell C
I have been with Cell C for over 10 years now and my initial number has been, but recently I cannot recharge my number and when I call in they say it's a data only numbet🤔. To my Suprise am still receiving calls, sms but can't make calls and the issue started July, the number was fine all 9 years and 5 months. Can cellC solve this matter urgently and I know I hv a number that is due for upgrade this October and with the recent poor service I hv received, I think I have to part ways with this family I have been having for almost 10 years
222 replies
46 months ago
Credit card transactions
There are funny transactions on my credit card statement, with really funny reference, which I hv never authorized and I hae done those kind of transactions from credit card ever.
402 replies
49 months ago
Claim
Not taking their clients serious, I have submitted a claim at the beginning of March even today no one said anything. I have been calling and forever on hold. Poor service delivery.
74 replies
51 months ago
Incompetent call centre Agents
I have been calling CellC since morning 9 o'clock to assist with my ZTE router, everytime I call I get to do the security questions which is fine but get to be transffered to incorrect department, like I hv been transferred to about 4 departments and they cutoff the call cause is not the department. And I hv to go through the security check and still not getting help. And all I need is a simple password reset cause I tried it but not working. Am so not happy with Cell C and their incompetent Call centre Agents. And maybe is high time we part ways after 15 years.
53 replies
53 months ago
Account debited
I have an access facilities with capitec and pay via debit order. On the 25th November capitec debited my account but never allocated the funds debited to my access Acc and I kept on receiving msg that my account is on arrears. I called them and the told me that from their side it shows that the money was collected but the is a system error. Today the 1st December they have charged interest on my account as in the account was not paid. I called them again and bn told system error. When I tried to explain that if system error why are they charging me interest as in the account was not paid no answer and I was put through management complain line were I holded for 30 min with no answer. Why if is their system error y am I bn charged interest for unpaid account? And this is messing with my credit scoring. And is like to them is a game
106 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (9.090909090909092%)
3 Star
0 (0%)
2 Star
2 (18.181818181818183%)
1 Star
8 (72.72727272727273%)