R
Rudi
Active since Aug 2021
3
Reviews
0
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Reviews
3 reviews1 month ago
LG Non Product Support
We have a LG Fridge Freezer combination with a cold water and ice maker machine built in. The Refrigerator Water Inlet Solenoid Valve has packed up and LG's response, its discontinued what would you like me to do - simple, support your product. For reference purposes, herewith the fridge model number - LG GR-L28AUSJ.
0 replies
32 months ago
Be Careful What You Wish For - You Will Not Get It
Title: Disappointing Stay - False Adverti*****t I recently booked an overnight stay at Leaves Lodge & Spa in Mbombela (Nelspruit), Mpumalanga through Booking.com, anticipating a serene and delightful experience based on the website's adverti*****t. Sadly, my expectations were shattered due to the stark contrast between the online portrayal and the reality of the lodge. Let me elaborate. 1. False Representation: The photos and descriptions on Booking.com bore little resemblance to what I encountered. "The luxurious suite showcased online was in fact a room with a broken cupboard, a hand shower that leaked from the back, thank the lord we had our scuba gear or we would’ve probably drowned. The bar fridge had one small bottle of water for two adults, the touch of filter coffee granules was great, but it does become difficult when you have to chew the coffee as there was no plunger or at least a strainer. The restaurant was closed and I was informed that I was welcome to order from a food delivery service in the area – WOW! 2. Customer Service: To make matters worse, when we were approached by the lodge's service manager on duty (The following morning) (Sydney) regarding these issues, we were met with indifference. Their unwillingness to acknowledge or address the discrepancies was deeply frustrating. A simple apology or attempt to rectify the situation would have gone a long way. Instead, they shifted the blame entirely onto Booking.com. Despite the possibility of outdated or incorrect information on third-party platforms, the lodge is accountable for truthfully representing its offerings through their partnership. It's extremely frustrating not only to be misled but also to witness a lack of ownership from the service provider. Whether the fault lies with Leaves Lodge & Spa or Booking.com, as a customer, I expected transparency and integrity from both entities. Future travelers, please be cautious and seek multiple sources of information before booking. I hope both Leaves Lodge & Spa and Booking.com take this feedback to heart and work towards providing a more honest and accurate representation of properties.
0 replies
56 months ago
Wow, Wow and Wow
My interaction with Wendy was on a different level, efficient, friendly and gave me 1st class service. This lady is definitely an asset to your organisation.
53 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
2 (66.66666666666667%)