JR
Jane R
Active since Sep 2021
6
Reviews
0
Industries
Reviews
6 reviews19 months ago
Unprofessional tendencies - only after money
I do not recommend their services, after I requested to suspend my account, they went ahead and charged me regardless of the agreement made. There are emails to prove the agreement which they refuse to refer to and though our services are cut off they claim we are still using their service, but cannot prove all their claims. They cannot even show which months I was charged for, they have simply sent a round figure. I am very disappointed as they have acted unprofessionally. How do you bill a client who requested for services to be suspended, fail to investigate then impose payment which you cannot even reconcile? It seems they are just after money.
0 replies
26 months ago
Platforms not user-friendly
Your platforms are not user friendly for foreign nationals who have products with you. They all require one to have an ID, even if it is telephonically. Don't we also deserve to access our profiles in the comfort of our homes and not travel to the branch each time we need help. It is very frustrating to call and get stuck at the ID number phase.
3 replies
26 months ago
Dissatisfied with their service and approach
After a referral from another store, a loved one took my laptop there to get an SSD last year. Since then my laptop was never the same. It would switch off and freeze. Mind you it was just slow before it went in. I returned with it this year as the SSD was on warranty, more problems emerged, it would forever update and request that an operating system be installed. It would not boot. They couldn't fix that too. In the end I was told that they were not responsible if the laptop developed other issues after they fixed one, it's part of their indemnity clause. Part of me thinks it's sabotage as I refused to pay the techs off the record and opted to pay the full amount for the service. After many trips to and from Cresta I got tired and I took my laptop to another place and in less than 3 hours my laptop was fixed and is as good as new. I don't get why fixing it was such an issue. Either Matrix techs didn't know what they were doing, which shocked many or they were playing me. I bought a charger and a case for my external hard drive, the best I got was a R20 discount for my trouble. I would not recommend anyone to take their gadget to them. I'd also advise the owner to be accessible even if it's via email that only he can access, people will run your business down pushing self interest. Whatever the case, Matrix Warehouse is a no for me. I even tried reporting this to the main branch, if I may call it that and they refer you to their email, my issue was urgent.
0 replies
48 months ago
Good customer service
Karshen helped me to sort out an issue with my account. He was patient as he explained the changes that need to be made.
1 reply
58 months ago
Keep up the friendly service!!!!!!
OnePlan was quick to respond on WhatsApp and followed up on the phone, twice. The consultants were also very friendly. Kudos to Jason Roussouw who gave his best to ensure we understood how the plans worked, answered queries and committed to continually offer us his best service within his capacity and Sibonile who helped us the first time we had a query and was polite. Keep up the good job!!!!!!!!
1 reply
58 months ago
Poor Communication - Poor Customer Service
I am very disappointed with the services of Momentum Health Ingwe. I have wasted money calling and trying to find out why they had not updated my son's membership. Though I understand the rules that govern these services, the service provider is meant to communicate them clearly to avoid confusion and to help make appropriate decisions. They want to drop my son for the remainder of the year because my membership is changing to Evolve and am no longer a student (which is fine), but they never communicated this to me in January when I renewed my membership or when I renewed my son's cover for 6 months. In fact, it seems they did not even check or review my update well they simply took in the money. In June they notified me to update my son's membership and I did so in July before his membership expired. I called countless of times asking what the problem was and no one responded to my queries, the relevant department would not pick my calls. Eventually when someone started doing their job they tell me I have to re-apply to add my son because of I delayed payment, after that they said because my plan is changing. They also would say they sent me documents which they wouldn't and won't admit that it is their mistake. If their systems were up to date and they had communicated well, none of this would have happened. It is really a long story, but am sure the picture is clear. My questions is, when they were asking me to renew my son's membership at the beginning of the year and in June, why were all these things not highlighted? Now my son is not covered, just like that and I have to reapply, it happened when I had to take my son to the doctor, but no, everything is my fault. The managers are simply repeating the same thing I have been hearing and no one is taking ownership of the mistakes they made. According to Home Affairs they should have all the relevant details of a student when renewals are done and notify Home Affairs of any discrepancies, but they did not even update my information, they simply took my money. It is unacceptable.
2 replies
Review Distribution
5 Star
2 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (66.66666666666667%)