JR
Jane R
Active since Sep 2021
7
Reviews
0
Industries
Reviews
7 reviews17 months ago
Unprofessional tendencies - only after money
I do not recommend their services, after I requested to suspend my account, they went ahead and charged me regardless of the agreement made. There are emails to prove the agreement which they refuse to refer to and though our services are cut off they claim we are still using their service, but cannot prove all their claims. They cannot even show which months I was charged for, they have simply sent a round figure. I am very disappointed as they have acted unprofessionally. How do you bill a client who requested for services to be suspended, fail to investigate then impose payment which you cannot even reconcile? It seems they are just after money.
0 replies
24 months ago
Platforms not user-friendly
Your platforms are not user friendly for foreign nationals who have products with you. They all require one to have an ID, even if it is telephonically. Don't we also deserve to access our profiles in the comfort of our homes and not travel to the branch each time we need help. It is very frustrating to call and get stuck at the ID number phase.
159 replies
24 months ago
Dissatisfied with their service and approach
After a referral from another store, a loved one took my laptop there to get an SSD last year. Since then my laptop was never the same. It would switch off and freeze. Mind you it was just slow before it went in. I returned with it this year as the SSD was on warranty, more problems emerged, it would forever update and request that an operating system be installed. It would not boot. They couldn't fix that too. In the end I was told that they were not responsible if the laptop developed other issues after they fixed one, it's part of their indemnity clause. Part of me thinks it's sabotage as I refused to pay the techs off the record and opted to pay the full amount for the service. After many trips to and from Cresta I got tired and I took my laptop to another place and in less than 3 hours my laptop was fixed and is as good as new. I don't get why fixing it was such an issue. Either Matrix techs didn't know what they were doing, which shocked many or they were playing me. I bought a charger and a case for my external hard drive, the best I got was a R20 discount for my trouble. I would not recommend anyone to take their gadget to them. I'd also advise the owner to be accessible even if it's via email that only he can access, people will run your business down pushing self interest. Whatever the case, Matrix Warehouse is a no for me. I even tried reporting this to the main branch, if I may call it that and they refer you to their email, my issue was urgent.
0 replies
46 months ago
Possible fraud and terrible after sale service - no value for small clients
It has been months since I called Hydro rubber for assistance with our roof. We experienced leaks that caused the house to start moulding. I followed up with them because we had a 10 year warranty for their product. I tried to reach their Randburg agent, Innes, but he was forever busy. I tried to explain the urgency of the matter to him as I had a coughing toddler and a baby on the way. The moulds were so bad that we had to take out things from the wardrobe and had to throw away some shoes and clothes. He initially told me he was away, then that he was at a bachelor's party and couldn't make it out because he was working on a big contract in Boksburg. I explained that the damage was so bad that we'd end up getting someone else to help us as my toddler had been coughing for roughly 3 weeks, but he wasn't moved, neither did he advise against it. He said he'd come after Easter, lo and behold, he never contacted me. I called the previous owner of our property who had dealt with him directly and that's how he showed up. When he showed he said he would not touch anything because someone else had been on the roof to patch it up, but he'd contact head office. He just looked around and that was it. I called head office and informed them, they said they'd get back to me, but never did. I called them again and again until they sent a letter informing us that our warranty was null and void. I complained because I had done my due diligence to follow procedure but Innes had not showed up. My question was, 'Were we supposed to wait until my babies got terribly sick before we could get someone to attend to the problem?'. We were informed that there were structural issues with the roof and I then asked how Innes had identified the issues given that he refused to touch or lift anything. Apparently the roof had moved. They said that they would get back to me but never did. With the assistance of the previous owner, we got a second opinion from another roofing company and they stated that there were things that were never put on the roof and that whoever had done the job had simply painted over the roof. He actually showed my husband from the roof, the neighbour's roof and how we didn't have those particular features on ours and also stated that there was no way we could have experienced such damage because of the rains that had poured last season. We are in the process of getting a second opinion, but it shows how Innes dealt shrewdly with us. Hydro rubber and its agents do not know the meaning of after sales service and do not prioritize small clients. Till date head office is quiet on the matter. I understand that when someone else touches the work of a company it affects the warranty, but we tried to reach Innes and even head office numerous times before resorting to someone else. I ended up giving birth and bringing a baby home to a mouldy place, till date the mould foams even after we tried deep cleaning, this was an urgent matter for us and Hydro rubber failed to serve us and pinned it on us.
0 replies
46 months ago
Good customer service
Karshen helped me to sort out an issue with my account. He was patient as he explained the changes that need to be made.
134 replies
56 months ago
Keep up the friendly service!!!!!!
OnePlan was quick to respond on WhatsApp and followed up on the phone, twice. The consultants were also very friendly. Kudos to Jason Roussouw who gave his best to ensure we understood how the plans worked, answered queries and committed to continually offer us his best service within his capacity and Sibonile who helped us the first time we had a query and was polite. Keep up the good job!!!!!!!!
53 replies
56 months ago
Poor Communication - Poor Customer Service
I am very disappointed with the services of Momentum Health Ingwe. I have wasted money calling and trying to find out why they had not updated my son's membership. Though I understand the rules that govern these services, the service provider is meant to communicate them clearly to avoid confusion and to help make appropriate decisions. They want to drop my son for the remainder of the year because my membership is changing to Evolve and am no longer a student (which is fine), but they never communicated this to me in January when I renewed my membership or when I renewed my son's cover for 6 months. In fact, it seems they did not even check or review my update well they simply took in the money. In June they notified me to update my son's membership and I did so in July before his membership expired. I called countless of times asking what the problem was and no one responded to my queries, the relevant department would not pick my calls. Eventually when someone started doing their job they tell me I have to re-apply to add my son because of I delayed payment, after that they said because my plan is changing. They also would say they sent me documents which they wouldn't and won't admit that it is their mistake. If their systems were up to date and they had communicated well, none of this would have happened. It is really a long story, but am sure the picture is clear. My questions is, when they were asking me to renew my son's membership at the beginning of the year and in June, why were all these things not highlighted? Now my son is not covered, just like that and I have to reapply, it happened when I had to take my son to the doctor, but no, everything is my fault. The managers are simply repeating the same thing I have been hearing and no one is taking ownership of the mistakes they made. According to Home Affairs they should have all the relevant details of a student when renewals are done and notify Home Affairs of any discrepancies, but they did not even update my information, they simply took my money. It is unacceptable.
106 replies
Review Distribution
5 Star
2 (28.571428571428573%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (71.42857142857143%)