BF
Barend F
Active since Sep 2021
3
Reviews
0
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Reviews
3 reviews3 months ago
Harrassment
I am writing this review to express my absolute frustration regarding the administration of my account and the inexcusable conduct of your collections department. The Facts: Despite the fact that I am a paying customer who manages their finances responsibly, I am being constantly harassed. My account due date is: End of April. My current payment status: I am paid in advance up to the end of February. The Issue: Your team appears to lack the capability to perform basic arithmetic or review a statement history before picking up the phone. I am receiving constant, harassing communication regarding arrears that do not exist. The Incident: During my most recent communication with your department to resolve this error, I was met with shocking arrogance rather than assistance. When I realized the consultant was unable (or unwilling) to understand the simple fact that the account is in credit, I requested to be transferred to a supervisor. The consultant refused to transfer me. Legal & Regulatory Violations: Please be advised that your current conduct is not only bad customer service; it is in violation of South African consumer rights regulations: Consumer Protection Act (CPA) – Section 40 (Unconscionable Conduct): It is unconscionable to use physical force, coercion, undue influence, pressure, duress, or harassment, unfair tactics, or any other similar conduct, in connection with the demand for, or collection of, payment for goods or services. Harassing a client who is paid in advance constitutes undue pressure and harassment. National Credit Act (NCA) – Prohibited Collection Practices: Attempting to collect on a debt that is not due (or has already been paid) is a violation of fair debt collection practices. Right to Fair and Responsible Marketing/Service: By refusing to escalate my query to a supervisor when a dispute arose, your agent denied me the right to fair administrative justice and proper dispute resolution. My Demand: Update your records immediately to reflect that my account is paid in advance. Stop the harassment and phone calls immediately. I require a formal apology regarding the conduct of the consultant who refused to escalate my call. If this harassment continues, I will have no choice but to escalate this matter to the National Consumer Commission (NCC) and the Ombudsman for Consumer Goods and Services. Fix your system and train your staff.
0 replies
13 months ago
Avoid Vodacom at all cost
Vodacom remains the worst network in South Africa. Yet another once-reliable company has completely gone down the drain. If you need a stable connection for your business, stay far away from Vodacom. My network has been switched off without any notification, without any overdue account, and worst of all, without a single person able to give me answers. This is a blatant breach of contract, and as a business owner, it's directly costing me money. Avoid Vodacom at all costs.
159 replies
18 months ago
Worst serves ever
As a business owner with a VIP account, I am appalled by Vodacom's handling of my account and the resulting significant disruption to my operations. My account has been inexplicably blocked from all incoming and outgoing calls, and I am also unable to receive SMS notifications—critical functions for my business. To compound matters, Vodacom’s customer service team has been unable to locate my account in their system to rectify this issue, and no prior notice of this blockage was provided. The continued disruption is causing tangible losses to my business due to missed communication opportunities, all of which could have been prevented by timely, professional support from Vodacom. Despite this being a recurring issue with your service, no timely or effective assistance has been provided to resolve it. I acknowledge a recent payment delay, which was due to a technical error on my company’s end; however, the account is not even 20 days in arrears. Blocking my account on this basis, without due notice or recourse, is an unreasonable and disproportionate response from a service provider. Vodacom’s failure to assist in a timely and effective manner constitutes a material breach of service obligations, directly impacting my business operations and reputation. Unless this issue is resolved promptly, I will be compelled to explore further actions to ensure accountability and prevent further losses. I am currently unable to recommend Vodacom to other business owners due to these unresolved and ongoing service issues.
159 replies
Review Distribution
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4 Star
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2 Star
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1 Star
3 (100%)