RS
Rael S
Active since Nov 2021
9
Reviews
0
Industries
Reviews
9 reviews9 months ago
Unprofessional Skynet Courier Driver – Failed Delivery and No Customer Service
I am extremely disappointed with the service I received from Skynet Courier Services on 15 July 2025 in Goodwood, Cape Town. I was expecting a parcel from Temu, and the driver (Randall) contacted me via WhatsApp to confirm my address. I confirmed multiple times that I was home and that my parents were available to accept the parcel on my behalf, as I was in a work meeting. Despite this, the driver parked outside the house, did not knock or ring the bell (my mother was sitting in the front room watching), and then left without even trying to deliver the parcel. When I asked if he had knocked, he rep**** dismissively: "Delivery tomorrow as I can’t wait so long to do a delivery." This behaviour is completely unprofessional and shows no respect for customers’ time. I have decided I no longer want the parcel and have asked Skynet to reimburse me for the cost of the item and the inconvenience caused. I have also emailed Skynet’s complaints department and copied Temu and the Consumer Goods and Services Ombud. I hope Skynet takes this complaint seriously and reviews how their drivers treat customers. I will think twice before ordering anything in the future if Skynet is the courier.
0 replies
10 months ago
No Communication or Feedback from Sanlam Regarding Pension Withdrawal
I am extremely disappointed with the lack of communication and follow-up from Sanlam regarding my pension withdrawal claim. On 9 May 2025, I received a notification confirming that my documents were received and that I would be kept informed about the status of my claim. I was also advised that the process would be completed within 30 days. However, until today I have not received any updates, feedback, or confirmation. I have made several attempts to follow up—I've called multiple times but have not been able to reach an agent. I also sent messages via WhatsApp on three separate occasions this week alone, and each time I was told that an agent would contact me. No one ever followed up via message or phone call. This is unacceptable, especially given that this involves funds that I urgently need after being retrenched. I expect Sanlam to take this matter seriously and provide immediate feedback on the status of my pension withdrawal. Please escalate this issue and get back to me as soon as possible.
109 replies
19 months ago
Game mobile app face scan
The Game mobile app is ******* and useless. Even though I had to sign in every time I wanted to access the mobile app on my phone, I didn't have a problem because the app was running fine. with But then yesterday it asked me to scan my face for further security. I wasn't given an option if I wanted to add this additional step or not, it forced me to do the scan. After, I scanned my face I received a message to say it was successful but when I try to login to the mobile app now, it says my account is blocked because the scan was not successful. Now I need to contact customer care for me to use the app again. I'm not going waste time using the app or Game services anymore. Thank you Game tech guys for this useless addition.
106 replies
19 months ago
Sanlam profile app and web services
The two-pot system was implemented to help South African people from recent financial difficulties such as those caused by the COVID pandemic. However, like COVID, all it has done was to highlight the incompetence of major South African institutions such as Sanlam to perform their everyday duties. While I understand there is an influx of South Africans trying to access the money available due to the introduction of the two-pot system, having systems in place which are supposed to help manage this influx of requests, such as a functional online platform, would have assisted to alleviate the majority of issues. However, this is where Sanlam are failing their clients and indeed themselves. Clients are supposed to be able to access their funds using the Sanlam profile app and web services, however due to failure of these applications, many are being left frustrated and angry because they unable to retrieve the money needed. I must express my disappointment in such an organization that has played an important role in building South Africa. I would not recommend anyone to use their services.
265 replies
38 months ago
POPIA Violation
I received a message from someone claiming to be from Amazon customer service and offering me job. This is their contact details +27 66 429 3281. If this is one of your personnel then Amazon is violating the POPI act by sharing my personal information. Otherwise, someone using the Amazon company and brand name illegally. Please resolve.
0 replies
41 months ago
Woolworths TERRIBLE Credit Card Division services
This review is in regards to the Woolworths Financial Services, Credit Card Division. Woolworths is name known for it's high quality and excellent services. I still prefer to shop at Woolworths to buy most of my food, clothing and other products. I also have a credit card and personal loan with Woolworths which has helped me with my financial needs when times were hard during COVID. However, when it comes to the Woolworths Credit Card division, I think they've really dropped the ball. Every month I struggle to pay my credit card. This is not because I don't have the money, but the systems they have in place makes it almost impossible to make a payment. I called them on several occasions requesting them to set a debit order for the 26 each month, and every time they assure me it's done. It's the 5 December and once again the debit order hasn't gone off. So I'm patiently waiting for someone from their department to either call or send a nasty email saying I need to make the payment. The money has been waiting patiently in my account for more than a week now. I have tried other methods of paying my credit card in the past but these are options I'm not willing to try again due to the massive inconvenience it caused me. I tried doing an EFT using the information from the Woolworths app to transfer the money, but after 2 weeks the money was still not reflecting and it took me almost a month to resolve the issue, after I visited two of the branches and made several calls, which only made me more frustrated. I'm also not willing to visit the stores each month because I don't see the need when my Woolworths personal loan goes off each month with no hassles. The problem is the systems in place in the Credit Card Division doesn't work properly and also people working in this department seems lost. My advice to Woolworths management is to refine these systems and provide the staff with proper training because it's bringing the Woolworths name down. I expect to receive a call from one of the Woolworths staff after reading this review. They will no doubt have a good excuse as to why the debit order didn't go off again, and I'm sure I'll be struggling with the same problem next month.
0 replies
44 months ago
Hellopeter aiding to silence South Africans
I'm writing this review because I feel that Hellopeter has become a part of the problem to keep the voices of South African people from being heard. I recently wrote a review regarding an organization called YMA Consulting who conned me into debt review even though I never missed a payment on any of my accounts. The organisation claims to have resolved the problem but almost 4 months down the line and my NCR still shows that I'm under debt review and counseling, and I can no longer get financial support from my bank or another institution. I wrote another comment on my initial review but YMA never responded. I then decided to write another bad review highlighting the ongoing problem. This prompted a response from YMA and they immediately called me to try and resolve the matter again. The ad was however removed the next day by Hellopeter and I was warned not to do it again. I did it again and received another response from YMA but was given a final warning by Hellopeter that my account will be suspended. To this day the matter has not been resolved with YMA and my credit record still reflects that I've been under debt review and counseling. I'm now unable to get the financial support needed to support my wife and first born child. To this day Hellopeter hasn't assisted in doing anything besides aiding in keeping me silent regarding the matter.
134 replies
48 months ago
Defamation of character
To whom it may concern, I would like to report this company for luring people to using their services through the use of false pretext, which results in defamation of character of innocent people such as myself who should not be subjected to debt review. I have never failed to make a payment on any of my loan agreements and have no need for debt review or debt counselling. I was contacted by a woman named Portia from YMA Consulting today (9 May 2022). She also told me they were assigned by Government to help reduce the interest rate as a Covid-19 program. Portia failed to fully explain the actual service their organisation is providing is debt review counselling and the consequences of being under debt review. I also received emails of policy agreements services I did not sign up for such as funeral policy. I would therefore like all services to be cancelled immediately, even before it's begun, and my details removed from their database. Kindly assist, Regards Rael
342 replies
54 months ago
Sikhona bad technical support to clients
To whom it may concern, I would like to highlight the bad after hour support service received by the Sikhona money transfer team. I transferred R5000 to a banking account in Thailand using the Sikhona mobile app on Friday 5 November 2021. The money was taken off my bank account and deposited into the Sikhona account but it remained as unpaid on the app. I completed 3 successful transfers during the week and checked my bank statement to see if the transfer details for the fourth was the same. The money was definitely taken from my account and deposited into the Sikhona account. I have tried communicating with the Sikhona team via Whatsapp, email and a direct telephone but no one is able to help me solve the problem. The app works well for me to do my international transfers and I understand there are sometimes technical problems, but this is a human error I'm trying to resolve which is failure to provide the necessary support when there are technical difficulties. Kindly assist to rectify this issue. Thank you.
265 replies
Review Distribution
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4 Star
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2 Star
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1 Star
9 (100%)