RK
Rina K
Active since Nov 2021
2
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2 reviews3 months ago
No after service // refund
I would like to bring a big issue to your attention. In December 2025 we bought parts from Midas Pretoria North, the sales assistant was Lourens Janse van Vuuren. We bought a clutch kit for our 2013 ford Figo together with a thrust bearing. We did have a qualified mechanic doing the job for us, but he gives us the option to buy the part ourselves. Our parts were provided by the above mentioned sales assistant, upon fitment with our mechanic, he discovered that the clutch provided were incorrect (fabric fault) and inform us that the parts must be returned, he lowered the gearbox again and the thrust bearing just fell out, he said that this was caused by the fact that the clutch were incorrect and that the pressure on the thrust bearing was too much and caused it to collapse. We returned to Midas and explained to them what our mechanic said and their response was that we were back yard mechanic and this was our fault, our mechanic is qualified. They refuse to help with a claim and refund for the parts. I mean we paid R1850.00 for these parts. And we had to pay double labor. Please assist in this matter, let me know how I can claim back the money for the faulty parts, NB. The parts are at the Midas PTA North branch, but we still have the slip.
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