GS
Gaylene S
Active since Nov 2021
16
Reviews
0
Industries
Reviews
16 reviews10 months ago
Customer service at MrPrice Home, Tygervalley
I have a concern about the team at the Tygervalley store’s competence and customer service. I sent an email on Friday stating an order our company would like to place. Since we only move into our office in 7 weeks time, and do not have space to store the furniture, we have opted to place the order via lay-buy. I received no acknowledgement to the email. And when I spoke with some supervisor later that day, I was advised that he would revert to my query in 10 minutes. When no follow-up call was received, I called the number listed on the pro-forma invoice generated the previous week by a sales consultant named Thembelani. I could not connect to the 087 number as it just rang out. Why list numbers on your platforms and documentation if employees do not answer the phones? I made the decision to go in-store today to obtain a pro-forma invoice, thinking that in-person service will be faster than email. After two failed attempts at capturing and printing the order details for a pro-forma invoice, and being in the store for 30 minutes by then, I left the store, thinking that by the time I get back home, I might be lucky to have an invoice in my email. It is 17:125 and there is no email and I left the store 4 hours ago. This may be harsh judgement, based on a singular experience, but I don't think the Mr Price Home team at Tygervalley Centre takes customer service and being competent at their job seriously.
56 replies
11 months ago
Brighton Body and Auto - Service Excellence
I scratched my new car recently when I tried to reverse out of a really tight spot. Hyundai Bellville indicated that Brighton Body and Spray was one of their preferrred service providers. From my first engagement with the team at Brighton, the communication was professional, friendly, caring and clear. And this communication continued until my car recently checked in for repairs. The team at Brighton are a delight to work with and would highly recommend them to any person needing to bodywork done to their car. They take pride in the work and deliver a professional and excellent service.
0 replies
11 months ago
Santam Home and Vehicle Insurance - Service Excellence
A few months ago I scratched my new car as I tried to reverse out of a readlly tight parking spot at a client site. I did not think that Santam would pay for the repairs, but to my surprise, they did. The Santam claims team took the time to understand what had happened, advised that they would cover the repairs and that I would be responsible for the excess. The team was professional and helpful, which made my claims experience seamless. The process also included a complementary car hire with First Car Rental, which was also unexpected. Santam, thank you for once more setting the standard in the insurance industry, by going above and beyond and offering excellence service and complementary products to your clients.
53 replies
11 months ago
Would recommend First Car Rental
I had to use First Car Rental recently as my car rental was arranged by Santam. From the moment Santam engaged with First Car Rental, which led to the rental company engaging with me, the customer experience was smooth. All paperwork was completed digitally. The car was delivered to the destination, and picked up from the same destination days later. While my deposit is yet to be refunded to me, which I was advised will take a few days, all other engagement with the First Car Rental team was seamless, friendly and professional.
0 replies
12 months ago
Santam Claims Customer Experience
I have had to submit quite a few claims over the past 5 years - if it was not for a locksmith call out, then for repairs to water leaks, or needing an emergency tow service. The recent claim has been for scratches on my new car due to parking in a tight spot. On each occasion and with each interaction, Santam's team has been responsive, knowledgeable and empathic, which bears testimony to Santam's investment in training its customer care teams. My experience with Cinzia Gillfillan is no different and am thankful for her guiding me through the process, which was seamless. Cinzia was professional, friendly and provided me with all the information I needed.
58 replies
20 months ago
Customer Service at Bosch Car Service
I have been taking my Chevy Spark to Bosch Car Service, Observatory for the past 18 months. The service I have got has been incredible. Nicole is the glue - her customer service is incredible - she timeously updates clients, and provides necessary costings and awaits approval before instructing the team to go ahead with an unbudgetted repair. Apart from fantastic customer service, the technical team are skilled and competent at what they do. Would highly recommend Bosch Car Service.
0 replies
20 months ago
Discovery Bank
I recently opened a Discovery Bank account. The process was seamless, and the consultant could confidently answer all my questions. The post-service communication via email and text message was on point. Every step of the way, I was informed of the status of my bank card and when it would be delivered. To the Discovery Bank team, I want to express my sincere gratitude for making the banking process hassle-free. Your efforts are truly appreciated.
53 replies
23 months ago
Clicks's customer service standards for online shoppers
I have been purchasing household items on the Clicks online store for a few months ago. The experience from online shopping to the communications you receive along the way to delivery via CCD Couriers - the entire process has been seamless and pleasant. I engaged with a customer service consultant who assisted me with a query about an item that was no longer in stock. She went over and above to assist me, which included providing a solution for the delivery. I very seldom do online shopping as I am always sceptical of customer service and customer service engagement and Clicks sets the benchmark. While it is good having communication channels such as a bot or WhatsApp, nothing beats phone interaction with a customer service consultant.
0 replies
23 months ago
I just updated my banking details
I just updated my banking details. Given that it is less than seven business days to when my debit order would go off, I was pleasantly surprised to learn that my details were updated immediately and would be effective at the next debit order run. Thank you, OnePlan, for implementing processes that are fast and efficient. I also appreciated the service provided to me by Rutendo Adelaide who immediately acted upon the information I provided.
53 replies
23 months ago
I would like to write a review about Oneplan Insurance I just updated my banking details
I would like to write a review about Oneplan Insurance I just updated my banking details. Given that it is less than seven business days to when my debit order would go off, I was pleasantly surprised to learn that my details were updated immediately and would be effective at the next debit order run. Thank you, OnePlan, for implementing processes that are fast and efficient. I also appreciated the service provided to me by the customer consultant who immediately acted upon the information I provided.
53 replies
Review Distribution
5 Star
13 (81.25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (18.75%)