Lebogang D

Active since Nov 2021

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2 reviews

28 months ago

Unpleasant experience

My customer stay at that place was not as comfortable as I though it would be. As I recall my request was a hotel bed and breakfast at Season Hotel Harries but I'm afraid I did not get the value for my money. We were checked into a room with a fan no aircon, no bar fridge, no dustbin. The reception advised that the package that we booked does not include the fridge. We had to pay R650,00 additional for the use of the lounge area and she actually said she is doing us a favour as it is R650,00 per day. A kitchen blinds fell and reception was advised they cared less. When using the shower the water was all over the bathroom as the drain does not take in water when applying pressure to the tap water. House keeping did not have the key to the main door so we had to be called to bring back the keys so they can clean the room the following day. Christmas day there was no electricity and network reception was bad. Can you imagine no electricity no phone and the rain did not make it easier either so by 17h00 we decided to check out. This was diffinatley a bad experience and I don't think I will recommend this place to anyone at all. The only place that I can recommend is the spa diffinatley 5 star treatment. There was actually 1 lady at the sky bar who was very friendly and helpful. I can't remember her name but she is the only one who was wearing beautiful makeup. She must actually move to the spa before she looses her touch. So I spend 2 nights money plus additional R650,00 in 1day what a waist of money. I really don't know whether my feedback will add any value to that place as they looked less interested to assist. I sent an email on the 2 Jan to date 11 January 2024 no one has bothered to revert back.

0 replies

TFG

53 months ago

Useless customer care service

I have sent over 7emails to customer care regarding two issues. What happens to my credit in case of death and requesting statement to be emailed to me. No one seems to have answers, have been back and forth with their customer care since 05 August 2021. Do they not have an option of adding a beneficiary, who knows? so does this mean we forefeit our credit balance?

53 replies

Review Distribution

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1 Star

2 (100%)