SN
Sibongile N
Active since Nov 2021
5
Reviews
0
Industries
Reviews
5 reviews1 month ago
BLACKLISTED BY MTN
Good day Sir/Mam. Hope this email finds you well, as I am not,thank you Hellopeter. Writing this email in a very very drained emotionally,financially & physical state,affected very negatively by MTN. Writing this on behalf of my fiancée,whose been staying abroad for the past six years, came back to SA last year,somehow someone took an MTN cellphone subscription,using my fiancé s documents ,whose name is ( Mbuso Wiseman Dlamini)and they never paid for it,leaving his name *****ed and blacklisted by MTN. On deciding to be back full time in SA obviously decided to start doing the business he left doing here in SA, which is Property. Trouble began now when he put an order last year February to purchase a property we saw to continue where he left off,Our shock when it was declined, being told he is Blacklisted by MTN. We went to Mtn to enquire about this, they asked for the obvious, “ Affidavits and proof that he wasnt even around when all this happened “ which we did, they did their part and found out this was *****ulently opened. He was told this will be cleared and be sorted within 21 days,& Guess what since then,We don’t know how many properties were declined because this is always popping out on his Kudo reports whenever we trying to buy something anything. He had to even buy a car cash, leaving us Financially stressed and drained because a car is really a necessity in Real. We’ve lost so many opportunities in business because of this “NIMBLE CREDIT BAD REVIEW” they put us in. Writing this because again yesterday 19/03/26,almost close to a year now we tried buying a bakkie because it really a need now for the Events Company we doing, and guess what Boom again, there's Nimble and all this again,early last month my fiancée again decided to physically go Knock at the MTN head offices to be helped by some guy By the name of “Lebeko Lebeko” who seemed to be ontop of this and we given him also ample time to sort it,as he promised in 21 Days this will be fixed But Hello, Surprise AGAIN Yesterday. I will Attach all the documents and conversations we had with them,those have all our references and their Contacts, Please Hellopeter exhausted all our attempts resolving this Our Only Hope is You Now, Please Assist,we tired and right now we like very very Stuck and miserable,thank you. Kind regards Sibongile Pearl Nkomo 064 097 4806 Wiseman Mbuso Dlamini 072 222 3167 Email: wmdlamini321@gmail.com Sent from Outlook for iOS
0 replies
53 months ago
Review response
Still waiting for Rain to respond haven’t had any response from them, 7 days passed they just quiet,don’t know what to make of this it’s like they non-existent quiete shocking for such a well known company.
159 replies
53 months ago
Cancellation Payment for a non activated Sim Card.
Hellopeter I seem to be not so lucky with these mobile Internet companies lately. Can Rain please explain to me how is it they make me pay a sum of R116,13 cancellation fee for a SIM card bought 2019,Never activated ever and never used,now this information I didn’t know got it through a phone conversation with one of their agents,the lady confirmed that she sees on their system that the Sim was never activated nor used,however because I was desperate then and urgently needed to have that Sim cancelled I paid but queried with Rain immediately after the payment and cancellation but they never responded to date,that was October 19/2021. Now yesterday in Bryanston a Rain purchase was made on my Account,an Internet bought for a R104 fee and another for a fee of R91 I find that strange paying all these fees for an internet and a sim that was never activated,how is it even showing as an active ISP on their system when it was never activated in the first place,someone is just not doing their job properly,Can Rain respond to this explain and refund all my money because really this I don’t understand and it’s just upsetting.
53 replies
53 months ago
Gratitude.
Hellopeter thank You so much for your assistance,home-connect sent one of their their technicians this morning and the problem got sorted out,am back on the Net thank You again.
53 replies
53 months ago
Home-Connect poor service
I applied for fibre installation with home-connect beginning of October 2021,I was advised on cancelling an ISP which was showing then,to my surprise the active isp then was from Rain,Rain made me pay R116 as a cancellation fee for a SIM card bought 2019 and was never activated,we have a recorded phone conversation from their agent confirming that she sees the Sim was never activated,well I paid then the R116 cancellation fee as I really needed to get wi-fi installed for my sons studies,cancellation was successful and I forwarded home-connect proof of cancellation fees,only then they came to do the installation for me but after I emailed rain quering the cancellation fee they wanted from me for a Sim that was never activated but I got no response,instead they told me they’ll deduct a R250 am owing as it is standard for them if you used their Sim,refused to pay another R250 on the Sim which was never activated,So now just yesterday Home-connect calls me only once and happened to miss their call,without checking with their Accounts if I paid for my Wi-fi of which I did on time the 22/11/21 or making sure they get hold of me inform me if there’s any problems No what they do is disconnect my internet, I emailed them yesterday and this morning demanding an explanation No my emails go unanswered, still sitting without Internet,no phone call, returning of my emails non whatsoever, Sad part is I paid and even sent them proof of payment but they quiet.
53 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (80%)