AA
Agnetha A
Active since Dec 2021
8
Reviews
0
Industries
Reviews
8 reviews6 months ago
Poor Quality and Service
The products and services are of poor quality. Poor service. The Geyser was installed in 2019. In 2023 the geyser needed to be replaced and was still under warranty. On 15 October 2025, the geyser did not heat up and the thermostat needed replacement. This implies that only the tank was replaced in 2023. I contacted Kwikot and their response was, it is no longer under warranty and in essence it is just too bad because they can't guarantee whether their thermostats will last for a year or longer, likewise they cannot guarantee the lifespan of the geyser. I would therefore advise consumers to not purchase kwikot products because they cannot guarantee lifespan of their products.
159 replies
9 months ago
The policy was reins...
The policy was reinstated as Old Mutual gave me the benefit of the doubt and resolved the matter in my favour.
56 replies
11 months ago
Misrepresentation from Old Mutual
I was misrepresented by an Old Mutual Advisor (Aashiq). He contacted me to review my existing portfolio and pitched a better offer than what I had at the time. I confirmed with him whether new cover is better. As a result, I cancelled the existing policy. He transferred me to the cancellation department whilst on the phone with me. I only received a link via sms for the new policy. I never received the contract via email. More than 6 months later I discovered that the new cover was less than the previous one and I am paying more. I then lodged a complaint with Old Mutual. Today, a week later I received an sms from Old Mutual that they finalised the complaint and cannot reinstate the old policy due to 6-month lapse. I'm sure there should be a waiver in the process or at least make a better offer. I never received call from Old Mutual to explain the situation. As it stands, I've lost out years of contributions in the process even though there was misrepresentation. Old Mutual then advises to escalate the matter to their internal arbitration which takes how long and how objective is the process. I would therefore advise old mutual clients to move to other reputable companies and new clients to not waste your money with Old Mutual. You will lose out in the long run.
114 replies
18 months ago
Improved Service
Improved service since my query. I used my credit wallet to place an order and everything went as planned.
0 replies
19 months ago
Thank you Sinesipho
Subsequent to my poor whatsapp experience with the 2 agents Saskia and Lynne, I then managed to find an email address. I sent an email and received a favourable response from Sinesipho.N. It was then detected that the driver delivered the items prematurely. As a result, I was then compensated with a full credit into the credit wallet. Thank you Sinesipho for resolving the matter.
0 replies
19 months ago
Think again before using Mr Delivery - You WILL be next.
Today I placed 2 separate orders with Mr Delivery. The first order was delivered. I did not receive my 2nd order. I then logged a query with 2 different agents stating that the driver did not call either like they normally do. The response from both agents: After reviewing your complaint, I can confirm that the driver was at the exact delivery location, based on his GPS coordinates. The driver also reached out using the driver chat available on the app. I will therefore not be offering any compensation for this order. This chat session has now ended. I asked both agents so what happened to my 2 meals I paid for, if the driver did not deliver it. No response. In other words the driver can then do with it as they please. There is no option to escalate the matter. I was a loyal customer, frequently using their service. I will therefore no longer make use of their service since I forfeited my order and somebody was enjoying my meals.
0 replies
53 months ago
Bad, Unprofessional Service
Poor, Unprofessional Service This is the email I sent to Limnos. It has been a struggle to get through to management at Head Office. To whom it may concern I bring the following to your attention. We were 3 who visited Limnos Canal Walk on 04 December 2021 for brunch. We've been visiting this branch very often in the past and was always happy with the meals and service. However, we were highly disappointed with the service yesterday. Firstly, I ordered the Limnos Burger Special, just to discover that they did not have patties and all sides are add-ons now. Secondly, the others ordered the breakfast special, just to discover that they do not serve butter with the toast, jam only. My meal wasn't very appetising and the bread very dry. At this stage, I requested to speak to the manager. Instead, the waiter called the shift manager, John-Lynn. She was very abrupt and rudely indicated that she doesn't know why she was called in the first place. I then requested to speak to the manager. She went to the back and stayed away for a while just to come out to say the manager is not available. This gave me the impression that the manager did not want to actually come out to deal with the situation. I requested to at least speak to the manager telephonically, however, between the waiter and the shift supervisor, they seemingly protected the manager by being evasive about the manager's whereabouts. At this stage, the shop was left unattended for a long while with no manager apparently on duty. This meant that there was no one who could deal with any potential crisis. At no point did anyone apologise for the unsavoury, unprofessional service and unappetising meals. This was very unlike the Limnos we were used to. Based on this bad experience, we will no longer support Limnos Canal Walk, neither recommend the shop to anyone.
0 replies
Review Distribution
5 Star
2 (25%)
4 Star
1 (12.5%)
3 Star
1 (12.5%)
2 Star
0 (0%)
1 Star
4 (50%)