VZ
Vicky Z
Active since Dec 2021
2
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0
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2 reviews42 months ago
Maybe go to Exlcusive Books!
I am another in a long line of customers who canceled their order (because it was taking too long) and have since requested a refund. The refund is of course overdue and not looking likely. I have been informed that they will notify me when they have a date for a refund. I, of course, will amend this review if I do ever get a refund but I'm honestly doubtful. I would NOT recommend making a purchase right now.
0 replies
53 months ago
Shocking Quality
My father recently purchased an expensive woolen jacket overseas and took it to the Eastgate Shopping Centre branch for a dry clean. After an experience at another dry cleaner, he was hesitant already, and therefore really emphasized the importance of taking good care of his jacket while showing her the jacket (and a 2-piece suit that needed dry cleaning too). Upon collection of the jacket and the suit, he discovered that the jacket had shrunk extensively (to fit a 10-year-old perhaps) and the woolen thread had frayed, making look like an old jacket, and the lining was in tatters. This, we had later been told, was indicative of it being washed in water. The lining of the two-piece suit jacket was also torn in a few places but fortunately that was not visible from the outside and could be fixed. The employee that he dealt with upon collection of the clothing, was most unhelpful and rude, and didn't seem to be aware of the processes involved in dry cleaning and could offer no suggestions or help. She eventually said that they would try fix it but there was no improvement and it was more of a patch-up job and the jacket is completely unwearable. My father would therefore most definitely, not recommend the store to dry clean your clothes. Seeing as they have had two-chances to get the job done effectively, my father will not be giving them a third. We would recommend that management refer to his staff regarding the processes and control mechanisms that should be instilled in the business to ensure that something like this would not happen again.
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