CD
Charne P
Active since Dec 2021
7
Reviews
0
Industries
Reviews
7 reviews15 months ago
pathetic gym!
Please stay away from this gym, wow, just wow! Leane the receptionist either hates her job or hates her job. My husband signed me up last year Dec and what a issue geez (could only make use of it on Jan because some system transition, so they couldn't load me) , came in to do my fingerprint, and she Leane had no idea what she was doing or actually wanted to help, another guy came as he was leaving to go home and sorted it out quick. Yesterday I came in, asked if there is someone who can assist with the first time member to do the body and eating plan thing that they say when you join, Leane says you need to book, that's all, did not asked if she can schedule me in or offer to help or anything, no one to walk me around, show me how things work, always stands with her hands crossed, 1 word answers, not helpful at all, even when I came in first, she had to finish her conversation first with the guy sitting on his laptop in the reception area (please check your cameras!), I had to wait till she was done taking about snacks. everything was just a hassle and so disappointing, customer care suuuuuckkkkssss!! Leane should get her a different job, maybe clean the bathrooms, that doesn't involve much customer service. I hope management does something because look at all these reviews wow, it's bad.
0 replies
19 months ago
If I could rate it at 0 I would
If I could rate it at 0 I would. I submitted my claim, it was rejected. I reached out and asked why it was rejected, apparently Sophie who did my claim didn't attach the claim. So I had to reach out again and was given Shannen Mc Pherson to assist me, ai even worse. No apologies nothing, just saying it wasn't attached and we wil get back to you within 72 hours, keeping in mind you can't get your card loaded of a claim is outstanding!!!! I did not receive a response after Shannen Mc Pherson said she will be transferring me to the claims department, here I am still waiting to be transferred a hour later. Wow wow and wow awesome job guys!!!!
53 replies
23 months ago
I asked Nkosinathi to please send the link to rate their service as they helped me very poorly and they gave me a **** link to an unknown web page
I asked Nkosinathi to please send the link to rate their service as they helped me very poorly and they gave me a **** link to an unknown web page. Here is the link : https://g.page/rr/CXRNjE2C6OzKE0/review Not the smartest cookie!
0 replies
23 months ago
I asked Nkosinathi to get a sales person to call me, as I would like to upgrade my plan, I was told to call in myself
I asked Nkosinathi to get a sales person to call me, as I would like to upgrade my plan, I was told to call in myself. Whoops so now I will have to cancel due to poor customer service
53 replies
24 months ago
Mzwandile Madi Than...
Mzwandile Madi Thanks for your assistance with my claim
71 replies
24 months ago
I would like to write a review about Oneplan Insurance Thank you Thembakazi Mbalane for all your assistance, and getting back to me
I would like to write a review about Oneplan Insurance Thank you Thembakazi Mbalane for all your assistance, and getting back to me. It is highly appreciated.
53 replies
Review Distribution
5 Star
3 (42.857142857142854%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (57.142857142857146%)