TW
Tyron W
Active since Dec 2021
3
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Reviews
3 reviews29 months ago
Bad food
Wow Beef and Reef Northridge, what a horrible experience! Poor customer service and food that was off. On friday 8th Dec 2023 i called and oredered the 500g Ribs of R175 for 8 people. On collecting the food i noticed how the manger(female) speaks to her staff members in a very unprofessional and rude manner and this is in front of other customers. Got back to work and we had the food, today Monday 11th Dec all 8 people confirmed they had a painful and runny stomach at friday night and saturday. This morning i called Reef and beef Northridge to complain and make them aware that the food they served us was off and that we were sick, the first thing the manager told me was that it can definitely not be the food they served us🧐🤨 ….?? Like?? Not even an apology,…. We could’ve experienced something worse because this is seen as food poisoning but she told me it cannot be the food and that i should come into the store to complain. I will definitely not waste my time going back there and also not to speak to an ******** manager that does not have any customer skills.
0 replies
38 months ago
Poor customer service 😡
I ordered a tabke and chairs in December 2022 and eas told delivery will take place on the 28th of Jan 2023. The 27th of Jan i was told that they are only coming my way the 24tb of Feb so i will have to wait for my table till then😔 mind you if i hadnt made contact on the 27th to inquire about delivery time this would not have been communicated to me. Customs communication is so bad!! Be warned. I finally received my table 13th of March after serveral delivery postponements and excused by custom and also rocking up like nothing had happened. Please know that you will receive little to no communication from this company when doing business with them. The customer service skills is just as poor.
159 replies
52 months ago
Terrible customer service.
On Tuesday eve i had the worse customer experience ever!! I will never ever set foot at Berthas again! On arrival there was no one at the door, after about 5minutes the manager on duty (Estelle) eventually came and asked if we had a booking?? We said no her response was i’ll see what i can do(this is with many open spaces and empty tables inside. Eventually seated, we waited 20minutes for her to return to us and as if anybody helped us, behind us customers left and the waiter that came to the table in that time did mot even bother to ask if we were helped. The waiters were walking up and down. Estelle eventually returned not even one apology, she rather asked us if we wanted to leave as no one helped us. We got our drink after 20minutes and food after 45minutes. So sorry to say this but berthas has strong racial manners and it is so pathetic as others gets better treatment. Another customer with his family had the same experience when we arrived and also got up and told the manager about his bad experience. To Berthas everyone has the same R10 and colour does not change the value of that R10. You guys seriously need to work on your customer service. On our way out we had to look for the manager which helped us so that we can pay our bill, we couldve left just like that as there was no one yet at the door! And no one around.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
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3 Star
0 (0%)
2 Star
2 (66.66666666666667%)
1 Star
1 (33.333333333333336%)