NT
Nduduzo T
Active since Dec 2021
2
Reviews
0
Industries
Reviews
2 reviews3 months ago
Poor service delivery
am writing to formally express my deep frustration and disappointment with the handling of my building claim (Claim Number:C01261040506121). It has now been over a week since the claim was logged, and during this time the matter has gone back and forth with no tangible progress. My security system is compromised, yet there has been no sense of urgency app**** to this claim. Despite calling consistently since the claim was logged, I have not received a single call from Jade Swart, who was appointed to handle my claim. This complete lack of communication is unacceptable, particularly given the nature of the claim. I have repeatedly advised that the gate motor and alarm system are the primary security measures of my home. With these systems compromised, my family and I are exposed and at risk. I have made this clear in my daily follow-ups, yet there has been no meaningful response or action. The matter has also been escalated to the team lead, Ms Dube, however to date I have received no update whatsoever. The absence of feedback, ownership, or urgency reflects extremely poorly on Nedbank’s commitment to client safety. As a direct result of this delay, I have been forced to compromise my work and work from home for the entire week simply to ensure that my children and family feel safe. This situation should never have reached this point. I am extremely disappointed by the level of service received. The lack of communication, accountability, and urgency gives the impression that Nedbank does not prioritise its clients’ safety or well-being. This is highly unprofessional and unacceptable. I expect immediate intervention and urgent resolution of this matter
0 replies
52 months ago
Marvelous Service
I would like to extend my gratitude to the below individuals who provided great service and smooth claim process when handling my claim. Caroline Nieuwenhoudt Charne Potgieter Lianie Van Der Mescht Charmaine Swanepoel Karen Coetser Just a note to thank you for the professional job you guys did. #Danko means Thank You !!!
0 replies
Review Distribution
5 Star
1 (50%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
1 (50%)