TG
The Garrun Group
Unclaimed Business
TG
Performance(last 12 months):
TrustIndex
0
Ranking
#49
in Insurance
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About The Garrun Group
The Garrun Group has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked The Garrun Group across 26 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTE
Tal Even-Tov
1 reviews | Active since Jan 2020
1 Oct 2025, 06:22
Couldn't honour the policy during claims
They couldn't even honour the policy for the last 2 claims I had. It was expressly outlined in the comprehensive policy that I should get a courtesy car during the duration of my claims but they couldn't even honour that.
Helpful (0)
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Tal Even-Tov
1 reviews | Active since Jan 2020
1 Oct 2025, 06:22
Couldn't honour the policy during claims
They couldn't even honour the policy for the last 2 claims I had. It was expressly outlined in the comprehensive policy that I should get a courtesy car during the duration of my claims but they couldn't even honour that.
0
Replies (0)UC
Ursula C
1 reviews | Active since Jan 2020
2 Feb 2025, 13:23
A shadow of their former self
The "new" Garrun Group is a sad shadow of it's former self where service was a priority; since October 2024 we have had 3 claims - 1 was a window for a vehicle lodged in October which took 8 weeks before that was repaired; next was a watch claim lodged in early November 2024 which was only settled the last week of January 2025; the third claim I cancelled as it was a leaking roof on Christmas eve and I was expected to get 3 quotes to submit before an assessor would be appointed and given that the previous claims had taken in excess of 8 weeks to resolve and we are in peak rainy season, I was not prepared to weather 2 months of storms waiting for Garrun to actually get the wheels in motion. Service, clear communication and professionalism used to be the norm however in the last 24 months they have become slovenly and unaccountable to their clients (with more than 10 years of history with this company, I do believe I can speak from experience), and certainly not worth the broker fees they charge. Then there are their underwriters Renasa who will appoint 2 assessors for each claim and stop just short of a colonoscopy before settling claims. Don't waste your time working with Garrun, it is just not worth the frustration.
Helpful (0)
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Ursula C
1 reviews | Active since Jan 2020
2 Feb 2025, 13:23
A shadow of their former self
The "new" Garrun Group is a sad shadow of it's former self where service was a priority; since October 2024 we have had 3 claims - 1 was a window for a vehicle lodged in October which took 8 weeks before that was repaired; next was a watch claim lodged in early November 2024 which was only settled the last week of January 2025; the third claim I cancelled as it was a leaking roof on Christmas eve and I was expected to get 3 quotes to submit before an assessor would be appointed and given that the previous claims had taken in excess of 8 weeks to resolve and we are in peak rainy season, I was not prepared to weather 2 months of storms waiting for Garrun to actually get the wheels in motion. Service, clear communication and professionalism used to be the norm however in the last 24 months they have become slovenly and unaccountable to their clients (with more than 10 years of history with this company, I do believe I can speak from experience), and certainly not worth the broker fees they charge. Then there are their underwriters Renasa who will appoint 2 assessors for each claim and stop just short of a colonoscopy before settling claims. Don't waste your time working with Garrun, it is just not worth the frustration.
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Replies (0)SM
PN
Phetheni N
1 reviews | Active since Jan 2020
8 Mar 2023, 12:38
Outstanding services provided!
Garrun PTA has the best service from the quotation stage to claim, as a first time claimant I would like to extend my gratitude to Nechante,Lianie,Yvette & Charmaine, these ladies were efficient and kept me updated all the times and made this whole experience less stressful, definitely will be sticking with this team.
Helpful (0)
|Replies (0)PN
Phetheni N
1 reviews | Active since Jan 2020
8 Mar 2023, 12:38
Outstanding services provided!
Garrun PTA has the best service from the quotation stage to claim, as a first time claimant I would like to extend my gratitude to Nechante,Lianie,Yvette & Charmaine, these ladies were efficient and kept me updated all the times and made this whole experience less stressful, definitely will be sticking with this team.
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bennie B
1 reviews | Active since Jan 2020
17 Feb 2023, 08:41
5 Star's for Garrun PTA
The GARRUN COMMERCIAL UNDERWRITING DEPARTMENT in PTA just keeps on surprising me...... I have been their client for some years now and the assistance and service received, In Particular from Corné Breedt, is next level. Claims gets delt with without delay, feedback is prompt and constant and the advise goes above and beyond.... Hassle free Short term for sure !!!!!!!
Helpful (0)
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bennie B
1 reviews | Active since Jan 2020
17 Feb 2023, 08:41
5 Star's for Garrun PTA
The GARRUN COMMERCIAL UNDERWRITING DEPARTMENT in PTA just keeps on surprising me...... I have been their client for some years now and the assistance and service received, In Particular from Corné Breedt, is next level. Claims gets delt with without delay, feedback is prompt and constant and the advise goes above and beyond.... Hassle free Short term for sure !!!!!!!
0
Replies (0)EK
Ellen K
1 reviews | Active since Jan 2020
22 Aug 2022, 12:46
THE GARRUN GROUP HAS OFFERED ME THE WORST AND SLOWEST SERVICE FOR A THRID PARTY CLAIM!!!!
I lodged a third party claim at the beginning of June 2022 and to this day no repairs have been done to my car. The most frustrating part is that the only way I will get feedback regarding my claim, is if I follow up with the brokers and attorneys through calls and emails. If not for that my matter would still be at a standstill. Their services are unhurried and I am extremely dissapointed at their services, to say the least. I would not recommend the garrun group to anyone.
Helpful (0)
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Ellen K
1 reviews | Active since Jan 2020
22 Aug 2022, 12:46
THE GARRUN GROUP HAS OFFERED ME THE WORST AND SLOWEST SERVICE FOR A THRID PARTY CLAIM!!!!
I lodged a third party claim at the beginning of June 2022 and to this day no repairs have been done to my car. The most frustrating part is that the only way I will get feedback regarding my claim, is if I follow up with the brokers and attorneys through calls and emails. If not for that my matter would still be at a standstill. Their services are unhurried and I am extremely dissapointed at their services, to say the least. I would not recommend the garrun group to anyone.
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Nduduzo T
1 reviews | Active since Jan 2020
31 Dec 2021, 09:40
Marvelous Service
I would like to extend my gratitude to the below individuals who provided great service and smooth claim process when handling my claim. Caroline Nieuwenhoudt Charne Potgieter Lianie Van Der Mescht Charmaine Swanepoel Karen Coetser Just a note to thank you for the professional job you guys did. #Danko means Thank You !!!
Helpful (0)
|Replies (0)NT
Nduduzo T
1 reviews | Active since Jan 2020
31 Dec 2021, 09:40
Marvelous Service
I would like to extend my gratitude to the below individuals who provided great service and smooth claim process when handling my claim. Caroline Nieuwenhoudt Charne Potgieter Lianie Van Der Mescht Charmaine Swanepoel Karen Coetser Just a note to thank you for the professional job you guys did. #Danko means Thank You !!!
0
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Nadene O'Brien
1 reviews | Active since Jan 2020
1 Dec 2021, 11:26
Bad Customer Service!
After dealing with your Front office retirement fund administrator, Edna Knipe, we were told that we were being a "nuisance" while following up on a case, after being told to call back in a week, which we did. We have the available recordings for your reference. I cannot believe that this is the type of interaction u have at your front office. Extremely disappointing and I truly hope that no one else has to deal with this lady.
Helpful (0)
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Nadene O'Brien
1 reviews | Active since Jan 2020
1 Dec 2021, 11:26
Bad Customer Service!
After dealing with your Front office retirement fund administrator, Edna Knipe, we were told that we were being a "nuisance" while following up on a case, after being told to call back in a week, which we did. We have the available recordings for your reference. I cannot believe that this is the type of interaction u have at your front office. Extremely disappointing and I truly hope that no one else has to deal with this lady.
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