CM
Corrie M
Active since Dec 2021
3
Reviews
0
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Reviews
3 reviews8 months ago
Formal Complaint – Defective Electric Blanket & Lack of Feedback (Dis-Chem Newmarket Lifestyle & Stingray)
I am submitting a formal complaint regarding a defective electric blanket purchased from Dis-Chem Newmarket Lifestyle (Newmarket Park) on 23 May 2025 and the poor handling of my case by both Dis-Chem and the supplier, Stingray. ⸻ Summary of Events: • The blanket stopped working after two nights of use. • I returned it to Dis-Chem approximately two weeks after purchase and completed the required form. I was assured feedback within two weeks. • I received no feedback and had to visit the store multiple times. Dis-Chem repeatedly claimed that Stingray would contact me by email or phone—this never happened. • Stingray eventually stated (via phone) that I “did not use the product correctly,” but I dispute this and requested their full technical report in writing. Despite several promises, no report or formal feedback has been provided. • I have followed up multiple times (on 17, 21, and 25 July) with both Dis-Chem and Stingray without resolution. ⸻ My Concerns: 1. I comp**** fully with the returns process but received no written report or formal resolution. 2. Both Dis-Chem and Stingray failed to communicate despite repeated promises. 3. The claim of “incorrect usage” is unsubstantiated, and I demand proof in the form of the technician’s written report. 4. Multiple other customers in-store reported similar product failures, suggesting a wider defect issue. ⸻ Requested Resolution: • Immediate provision of Stingray’s technical inspection report. • A refund or replacement under the Consumer Protection Act (CPA) as the product failed within the warranty period. • A formal explanation for the lack of communication and delay in resolving this matter.
0 replies
8 months ago
Formal Complaint – Defective Electric Blanket & Lack of Feedback (Dis-Chem Newmarket Lifestyle & Stingray)
I am submitting a formal complaint regarding a defective electric blanket purchased from Dis-Chem Newmarket Lifestyle (Newmarket Park) on 23 May 2025 and the poor handling of my case by both Dis-Chem and the supplier, Stingray. ⸻ Summary of Events: • The blanket stopped working after two nights of use. • I returned it to Dis-Chem approximately two weeks after purchase and completed the required form. I was assured feedback within two weeks. • I received no feedback and had to visit the store multiple times. Dis-Chem repeatedly claimed that Stingray would contact me by email or phone—this never happened. • Stingray eventually stated (via phone) that I “did not use the product correctly,” but I dispute this and requested their full technical report in writing. Despite several promises, no report or formal feedback has been provided. • I have followed up multiple times (on 17, 21, and 25 July) with both Dis-Chem and Stingray without resolution. ⸻ My Concerns: 1. I comp**** fully with the returns process but received no written report or formal resolution. 2. Both Dis-Chem and Stingray failed to communicate despite repeated promises. 3. The claim of “incorrect usage” is unsubstantiated, and I demand proof in the form of the technician’s written report. 4. Multiple other customers in-store reported similar product failures, suggesting a wider defect issue. ⸻ Requested Resolution: • Immediate provision of Stingray’s technical inspection report. • A refund or replacement under the Consumer Protection Act (CPA) as the product failed within the warranty period. • A formal explanation for the lack of communication and delay in resolving this matter.
0 replies
52 months ago
Poor costumer relations and service
What was suppose to be a joy-full Christmas gift from a dogter to a father ended up in one of my most frustrating experiences with a retail company. When my dogter bought the Christmas gift, she enquired if it could be exchanged at any of the other American Swiss stores, the answer was Yes! Being a women buying a mens watch just before Christmas and asking that question must surely imply that it is a gift for someone not close to that specific branch. What American Swiss conveniently forgot to explain is that because she is buying it on her account, exchanges must me done by herself in person….. So…. When I tried to exchange the watch for a different watch of the exact same amount (not a cash refund) and with the American Swiss till slip on hand, I was told that if it was not bought on her account I could have exchanged it, but because it was on her account she will have to do it in person - other wise it would put American Swiss at risk???? What would have happened if I lived in Cape Town and she is in Pretoria??? Fortunately this is not the case. How can an international company be so nonchalant about their client services specifically in the festive season when it suppose to be their busiest time! I am very vert disappointed.
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1 Star
3 (100%)