LR
Layla R
Active since Jan 2022
2
Reviews
0
Industries
Reviews
2 reviews29 months ago
Disappointing Service
Horrible serivce. A few days ago, I reached out via email requesting a quote for the textbook list required for my child. After several hours without receiving a response, I proceeded to contact the phone number listed on their website. Upon speaking with a representative, I was assured that a response would be forthcoming. However, the following day arrived with no communication from their end. In light of the urgency of my request, I made a second call, emphasizing the immediacy of the situation as I intended to purchase the textbooks before the upcoming Christmas break. Once again, I was promised a prompt response. Despite these assurances, numerous hours have passed, and I have yet to receive any communication or the requested quotation.
0 replies
52 months ago
Makro Online has extremely upsetting services
I had ordered stationary online for my children, for the back to school deal. On the online website it states that it takes 2-5 days of delivery, and I had ordered in advance so that my children could receive their stationary before they started school, however on the fourth day of the 5 I was starting to get worried because nothing of the 56 items I had purchased had been delivered. I decided to go track my order online and my items hasn't even been packaged. I contacted Makro Care and I told them about my delay in my order being delivered and that I needed it before the 14th Jan before my child starts school, they said that they reported my query to the relevant department and would get beck to me as soon as possible however they didn't get back to me. I even contacted Makro Online about the inconvenience they had caused and I mentioned how poor their online services are and that I wanted to pick my items up at the store the next day, however they still did not respond. The next few hours I saw an email from them, hoping that they responded but it was actually an email telling me that 16 of my items had been cancelled. I was extremely upset and disgusted with their service, even with mentioning that they caused inconvenience they will still not do anything with any urgency they just work within their own time and are such lairs for saying that they would deliver within 2-5 days. I recommend not buying from their online store because their service was extremely poor, inferior, unsatisfactory and I will never buy from their online store again. I ended up cancelling cancelling my order and I am currently getting a refund. Its very disappointing because of their horrible service children do not have any stationary on time for school Monday.
53 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (50%)
1 Star
1 (50%)