LN
Lorna N
Active since Jan 2022
3
Reviews
0
Industries
Reviews
3 reviews39 months ago
Fair warning
Customer service is far from what was originally promised. Aweh did not document in full the items I delivered to them. A few items were acknowledged as having been received on delivery but as it was a large consignment of household contents that they received, I was told that this would take time to itemise. 15 months later I have still not received any further documents updating the sp**** delivery note itemising a few articles. A significant segment of the items I delivered to Aweh have never appeared on the online auction catalogue. Even large items such as a desk and an upholstered/adjustable conference chair are missing, how does one lose items of this size? Items and their accessories such as remote controls (which were packed together) had become separated which resulted in articles fetching a poor price. In looking at the online catalogue pictures, there appears to be water damage to some of the articles. Other people's articles are ascribed to me, although they don't belong to me. I have informed Aweh of this. My customer financial statements were far from correct. I expected fair, honest and transparent dealings evidenced by complete and accurate records of personal assets received by Aweh which correspond with financial statements of auctioned items. I expect the organisation to handle by goods responsibility and be accountable for losses attributed to their mismanagement. This has not been my experience.
0 replies
52 months ago
Woeful Wesbank. Error after error
So it seems that to get any service from Wesbank one needs to resort to Hellopeter. Should one request assistance from their service centre, you likely won't get a response and if fortune is on your side it takes days; Contact Hellopeter and the response is prompt. Be that as it may, I submitted a review on Hellopeter a few days ago regarding my disappointment in the lengthy delay (2 months) in obtaining documents after I had settled my account. This issue is apparently being resolved. But I have an additional issue with them in that I received an invoice for a further amount after I had settled my account. In an attempt to expedite the release of long awaited documents I just paid it, not knowing what this fee was for. Turns out that Wesbank hadn't allocated the settlement payment so I was charged interest on the original loan which had bern paid up. I questioned the service manager who was dealing with my original complaint about this additional fee and she was obliged to admit that I had been charged interest erroneously. My issue is this, surely as a Registered financial services, on realising their mistake they would immediately reimburse my money. This was not forthcoming from Wesbank durong our written communications so I decided to email a request for reimbur*****t of the same services manager along with my bank details. Nothing yet. No response, no reimbur*****t. We wait....
106 replies
52 months ago
Totally exasperated and thoroughly annoyed
I am Totally frustrated and disappointed with the appalling service from Wesbank. Ihave tried to obtain the original registration papers for a vehicle that was paid in full last year. I requested a settlement quote and paid within the deadline date indicated on the quote. And I wait and wait and nothing, then I get another invoice, what this is for is anyones guess as there is no indication on the invoice what this amount is for. I pay, then I wait some more, then I get a statement indicating that I still owe the pre-resettlement account. What's with this service? Were talking two months later and I wonder if I will ever be done with paying Wesbank. I am totally fed up with doing their work for them and sending emails with settlement quotes and proof of payment to start all over again. I don't get a response to my emails just further invoices. I continue to pay insurance while I wait for my documents to sell my car for which I had a buyer for 2 months ago.
106 replies
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