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Kaylee S
Active since Jan 2022
2
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2 reviews15 months ago
TERRIBLE STAY @ HINDA MOUNTAIN LODGE - HOST LYNETTE VAN SCHALKWYK ****?
HINDA MOUNTAIN LODGE - HOST LYNETTE VAN SCHALKWYK It is absolutely SHOCKING THAT WE WERE CHARGED FULL PRICE for this accommodation. The pictures do not match the reality of the house. Lynette said we should rather book via her as it is cheaper, needless to say we are unable to report her or leave a review via Booking.com or LekkeSlaap. Actually seems like a **** to me as she seems to advertise as if she works for Mabalingwe. maybe she does, who knows, but she is very unprofessional. We had this exact same experience as per a recent review: A broken dishwasher, which does not pump away the water, resulting in a terrible smell when you don’t run the dishwasher for a few hours. A leak on the inside fireplace pipes created a water puddle in the living room. Electricity tripped at least five times randomly during our stay, also in the middle of the night. Jacuzzi piping that is leaking compromised the operations of the jacuzzi. The walkway to the braai area has been completely washed away and is unsafe for usage. Cracks and openings in the windows and doors left us with a massive plague of insects inside the house, even with everything closed up. A staircase that functions as a waterway after each little bit of rain is a slippery deathtrap considering the lack of railings. The lighting was being fixed with drills and hammers while we were already checked in, leaving us with a big mess and masking tape on both staircases, combined with the cleaning lady still cleaning after check-in. A 4x4 vehicle that was in a state of despair; not to speak of the lack of lighting, for which we paid more than enough. The bottom section of the house had no electricity working, even after reporting it, nobody came to help us. Which left us with 1x room and bathroom that we paid for but could not use. Due to terrible construction quality, somebody could have been hurt. These are just a few of the major things; the ‘less major things' were kept off the list. Not to mention Lynette was a terrible host, could not get hold of her as soon as we arrived she was unreachable. She did not even bother to meet us at the house, we had to figure everything out on our own. Further to that we had to basically beg for our deposit back.
53 replies
51 months ago
Only received half of my claim
I can agree with most of the reviews below . Not happy with the service received and would not recommend them. Poor communication, have to beg for feedback. I gave birth in June 2020, after many months of back and forth, I only received half of my payment owed. I keep following up and receive no response other than "we have escalated your claim and will follow up". Still haven't received the other half and I keep having to phone if I want any form of feedback. Very disappointed.
53 replies
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