NF
Nico F
Active since Jan 2022
5
Reviews
0
Industries
Reviews
5 reviews42 months ago
Very bad service and double standards!
This company must be by far one of the worst companies in RSA. AS A INSTALLER i get old decoders from customers that I've upgraded with new decoders. I get their old the decoders. I have decoders from people that's not even WITH US anymore. I tried to transfer the decoders to new customers of multichoice. Some decoders I don't even remember from what customers I got them. I had the same problem before and Multichoice told me to make a list of all the decoders and go and make an affidavit. I done that and multichoice helped me with the transfers. Now, I have other decoders. I went to SAP to make a affidavit of all the new decoders I have. NOW Multichoice refuse to help me with the transfers of ownership!!! Multichoice is currently loosing a lot of their subscribers and don't want to make an effort of getting new subscribers. If I'm a shareholder of multichoice I would be worried!! I experience little jobs to none from dstv. So I can feel the pain as installer!!! I struggle to put food on the table. Now I'm trying to get an extra buck by selling these decoders but multichoice kicks me in the teeth. Hope there is someone in multichoice that wil HELP HERE!!!
132 replies
42 months ago
Bad service from Multichoice and their branch in the Glenfare centre.
GD As an installer, I get regularly second hand decoders from my customers. MC makes it very difficult for me to do transfer of ownership. Especially the Glenfare branch in Garsfontein. MC also refuse to transfer certain model decoders and I know they are still in the system. I hope someone is going to contact me tomorrow morning with help.
133 replies
51 months ago
No service from multichoice - no wonder they loosing customers daily!!!
GD I'm a DSTV installer and I send an email to multichoice for assistance. But as in the past, I first have to call in Hellopeter's help before I would get help from multichoice! I need the department of transfer of ownership to call me urgently!! I got 3 decoders and smartcards from someone in my complex. He doesn't remember which smartcard belongs to which decoder. Garry Welsh - ID NR - 690305 5346 083. Tel 072 686 9412 5 Montrose complex, Bishop bird street, Rooihuiskraal North. 1. 4251 8291 408 2. 1034 4819 288 3. 4288 9958 023 I need to know to which decoders they belong 1. P600 77 9970 2. P400 89 4143 3. 1110 Decoder discontinued according to multichoice! Nico 0828033345
106 replies
51 months ago
Not bad service but, NO SERVICE!
GD - 20222 On Sat 2022/01/08 09:06 I send this letter here below to 'consumer.careline@gsk.com' "Good day I’m using your produckt for many years now. I bought a pack of “Sticks” but with big disappointment! When you open one of the sticks, it is just powder everywhere. Not a good product. I took it back to Checkers where I bought it. Ryno van Niekerk told me to contact you directly as he is not allowed to take it back. Here are picks of product and the slip and his detail. Hope to hear from you soon. TX! Nico Fourie - 082 803 3345" On Sat 2022/01/08 09:07 - I was replied with this: "Thank you for contacting GSK Consumer Relations. We have received your email and a member of our consumer relations team will be in touch shortly, your reference case number is: CASE 03148172." On Tue 2022/01/11 18:06 I send this below: "NO REPLY!!!!!!!! Nico Fourie - 082 803 3345" On Tue 2022/01/11 18:07 - I was replied with this: Thank you for contacting GSK Consumer Relations. We have received your email and a member of our consumer relations team will be in touch shortly, your reference case number is: CASE 03157301. Someone from Europe somewhere phone at a stage and that was it. My email was off for some time and on Thu 2022/01/27 12:38 I send: " "GD I think it is time for me to escalate this to HelloPeter and on Facebook. I can’t believe you can be so ignorant! Nico Fourie - 082 803 3345" Then on Thu 2022/01/27 12:41 I received this: "Thank you for contacting GSK Consumer Relations. We have received your email and a member of our consumer relations team will be in touch shortly, your reference case number is: CASE 03218339." Where is the customer services in South Africa?
0 replies
51 months ago
BAD SERVICE FROM - Builders Warehouse Centurion
GD I'm testing my pool's water for some time now at Builders warehouse Centurion. The staff are mostly very helpful. But lately the service went out the door!! Firstly, in the beginning of this month. There wasn't dials for the machine to test water. The shop ran out of stock. You know you must order new stock if your stock is low. Luckily I survive and my poo behave. Now, last week I went to test my water twice. The test results are completely wrong. To steps I was given to fix the water, DID NOT WORK on both occasions! (Its because your machine is faulty!!!) My pool is in a worst state than before I add the chemicals I was instructed by Builders Warehouse Centurion (BWC)! Thursday, after I tested my water at BWC I decided to get help from your competition Chamberlain! The people at BWC that normally help me was not available. Chamberlain is using exactly the same software and equipment that BWC is using. There are a big difference in the results! The guys said that there machine gets calibrated very regularly and that there is something wrong with BWC's machine. I do believe them as before BWC tested my water and with the same water in a couple minutes later there was also different results. This happened more than once before. On Friday a phone the Builders ware house customer service line and spoke to Bongiwe. She said I must hold the line and she was going to connect me with BWC. She dropped the line. As good service I expected from her to phone me back and retry to connect me. She never bother to do that! Over the weekend I try again to phone and a register a call with BW. I have 2 reference Nr's, 1001872599 and 1001872601. No help or any response from Builders yet. It's very bad to tell a customer that he/she will be contacted in 48 hours!!!!!!! NS: I have both test results and photos of my pool in this bad state!!!! Your chemicals are also way more expensive than Chamberlains and Checkers! Another problem besides the pool water test. You always have to call someone for prices as some of the goods are not priced on the shelves. My father experiences the same problem in Rustenburg, NWP. Then he just drop the item he wanted to buy and go to your opposition. Really guys, our country is already in a mess then you don't make it easier. Another problem: The guy that is always testing my water, his phone was stolen some time ago. He says he is waiting for your insurance to sort him out. How long does this take? I told him I'm going to report this with HO. He said, I must please do. Normally I could phone him for assistance with my pool. Now I'm on my own! Can't wait to hear from you soon!!!
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (40%)
1 Star
3 (60%)