WK
William K
Active since Jan 2022
9
Reviews
0
Industries
Reviews
9 reviews3 months ago
Concern Regarding Gap Cover Advice and Policy Limits
Approximately a year ago, I completed a phone discovery call for Gap Cover to add to my existing medical aid after receiving high out-of-pocket bills from doctors. During the call, I repeatedly asked the call center agent about the waiting periods and benefit limits before the cover would be fully active. A day or two later, the agent phoned me back and advised that there would only be a 12-month waiting period applicable to my daughter’s operation, which took place in January. I again specifically asked whether the policy would cover additional doctors’ costs, and I was assured that it would, subject only to the limits applicable during the 12-month waiting period. However, after submitting a claim this month, we discovered that there are additional limitations on the policy that were never disclosed to us during the discovery process. Based on this experience, my advice is not to rely on information provided by the call center agent, as the information given to us was misleading and incomplete. Kind regards, William Krugel
56 replies
3 months ago
Thanks for the snappy response and the help!
I’ve ordered the service and logged a ticket. Thanks for the quick response and your help!
0 replies
3 months ago
Please stop sending vouchers from your system
Dear Sir or Madam, Please stop sending vouchers from your system. Every time I attempt to use one, the system returns a 500 error and the voucher cannot be processed. From my perspective, this feels misleading, as the vouchers never work and appear to be used only to attract customers into the shop. This has happened repeatedly and has caused unnecessary frustration. I would appreciate it if you could either resolve the issue permanently or remove my contact details from your voucher distribution list. Kind regards, William
56 replies
6 months ago
Absolutely pathetic service.
This provider is completely unreliable — the connection is terrible and not worth the money. Don’t waste your time; go with someone else. Every time I’ve logged a support ticket, it’s either ignored or never acknowledged. If you email them, they just tell you to call — so what’s the point of having an online portal if it doesn’t work? The connection is unstable, and when issues come up, their support is useless. Even trying to cancel was a headache — it took them forever just to respond. Avoid at all costs.
0 replies
6 months ago
Dear OUTsurance Team, I hope this message finds you well
Dear OUTsurance Team, I hope this message finds you well. I just wanted to take a moment to commend you on the exceptional service you continue to provide. It’s clear why we’re with the best insurance company—because we consistently receive the best service. Over the years, I’ve had numerous offers from other insurance companies trying to get me to switch. But my answer is always the same: Why leave when I already have the best? Whenever I’ve needed assistance, there have been no delays, no back-and-forth—just quick, efficient service. Whether it’s a claim or a replacement, OUTsurance delivers without any hassle or “stories.” That kind of reliability is rare, and it’s deeply appreciated. Thank you for your continued excellence and peace of mind. Warm regards, William Krugel
53 replies
12 months ago
*********** assistance
I am writing to request immediate and competent assistance regarding an ongoing issue with my debit order. I have contacted your call center multiple times, but unfortunately, I have not received accurate or honest responses regarding when you will deducted from my account. This situation is causing me significant frustration and inconvenience. I am now formally requesting that this matter be escalated to a senior staff member or a department manager who is authorized and capable.
174 replies
12 months ago
Please do get tracker their finance will give a run around for months at end to create a debit order
I am extremely frustrated with the repeated calls to your call center every month regarding the same debit order issue on my account. Despite numerous interactions, this matter remains unresolved. All I am asking is for someone from your finance department to contact me directly so that we can settle this debit order properly and put an end to this ongoing back-and-forth. Please treat this as urgent and reach out to me at your earliest convenience.
116 replies
13 months ago
Discovery digital service support
Dear Customer Support Team, I hope this message finds you well. I am writing to express my dissatisfaction with the performance of your online portal. I have been encountering numerous issues over the past day or two, which have significantly hindered my ability to use the platform effectively. The primary concerns are as follows: Slowness: The portal frequently experiences long load times, making it incredibly difficult to navigate or complete essential tasks. This issue occurs even during off-peak hours, further adding to my frustration. Bugs/Glitches: I have also experienced several glitches and errors while using the portal. These include update of address or any personal details and lost of all my docs. These problems have made it nearly impossible to perform basic functions efficiently. Unresponsive Support: Despite several attempts to reach out for assistance regarding these issues, I have yet to receive a satisfactory response or resolution from your customer support team. This lack of timely support has only added to my dissatisfaction. As a loyal customer, I expect a higher level of service and functionality from a platform of your caliber. I kindly request that you address these issues promptly to improve the user experience. If there is anything I can do to assist in resolving these problems or if further details are required, please do not hesitate to contact me. Thank you for your attention to this matter. I look forward to your prompt response and a swift resolution of these issues.
53 replies
51 months ago
FNB lost control over clients documents.
Every time I follow up my attorney they say FNB does not come up with the original title deed of my house so there is a delay with the lodge. FNB please sort out your document management if there is any that I we could complete my transaction.
53 replies
Review Distribution
5 Star
2 (22.22222222222222%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (77.77777777777777%)