TD
Tanita D
Active since Feb 2022
2
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Reviews
2 reviews50 months ago
Customer service not available to South Africa
I booked a return flight from Durban to Johannesburg, with a flexi ticket that allows me to change me flight at any time, however it has been impossible to get in contact with their customer service center to change my flight, with their number no working for South African flights and an email address that is never answered. At this point is seems they made people pay for a service they have no way of providing as they’ve made it impossible to contact them.
0 replies
51 months ago
Postnet Scottburgh's terrible service
Postnet promises to get your police clearance to you faster than the police station, which is why I used there service which is R800 just to courier it and get it back to you faster. Not only did they take about 3 months to get back to me, they also made a lot of false promises how when my documents will be arriving in the last 2 month until I had to get my documents sorted myself. I also went to pick up my own document from the CBD branch in Pretoria. Additionally my documents were to be apostilled by DIRCO and this was simply never done. All of these events lead to the loss of my current job and as well as my job opportunity abroad and postnet still refuses to provide me with a refund, trying to place the blame on me and avoid all responsibility for the mistakes and failure to provide the service promised.
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1 Star
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