GM
Ghaven M
Active since Feb 2022
3
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0
Industries
Reviews
3 reviews51 months ago
PATHETIC CUSTOMER SERVICE
On the 15th of January 2022 I got involved in a car accident on my way back from Limpopo to Pretoria. On the 17th of January 2022 Antonique Gouws from Rooks Insurance Brokers sent me claim form which I filled and sent back on the 21st of January 2022. Then on the 24th of January 2022, I received an email from Brenda Odendaal who works for Broker Buddies stating that first validation checks on my claims have been completed and I should send a detailed trip report for the day of the incident and a copy of the license disk. They got the accident report from the police officer. Brenda Odendaal also advised that an assessor has been appointed and advises will follow soon. I then received a call from Laborious panel beaters and they told me that my car is with them, it's stripped and they sent the insurance the quote (awaiting for a go-ahead). I've tried calling Rooks Insurance company and Broker buddies (spoke with different consultants). They all promise that they will get back to me and they don't. Even tried escalating this matter to Outsurance. I spoke to Keitumetsi (from Outsurance) and she also promised to get back to me and I'm still waiting. This has been dragging for more than a month and it's frustrating. Now when I call my calls are no longer answered. What is frustrating is the fact that there is no progress with this case and no one cares to inform me what is really going on or what's left to be done so that my car can be fixed or at least get back to me. I just want a way forward. My details are: Policy No. : INS0036689 Claim No. : 59-17597-16690
0 replies
51 months ago
PATHETIC CUSTOMER SERVICE
On the 15th of January 2022 I got involved in a car accident on my way back from Limpopo to Pretoria. On the 17th of January 2022 Antonique Gouws from Rooks Insurance Brokers sent me claim form which I filled and sent back on the 21st of January 2022. Then on the 24th of January 2022, I received an email from Brenda Odendaal who works for Broker Buddies stating that first validation checks on my claims have been completed and I should send a detailed trip report for the day of the incident and a copy of the license disk. They got the accident report from the police officer. Brenda Odendaal also advised that an assessor has been appointed and advises will follow soon. I then received a call from Laborious panel beaters and they told me that my car is with them, it's stripped and they sent the insurance the quote (awaiting for a go-ahead). I've tried calling Rooks Insurance company and Broker buddies (spoke with different consultants). They all promise that they will get back to me and they don't. Even tried escalating this matter to Outsurance. I spoke to Keitumetsi (from Outsurance) and she also promised to get back to me and I'm still waiting. This has been dragging for more than a month and it's frustrating. Now when I call my calls are no longer answered. What is frustrating is the fact that there is no progress with this case and no one cares to inform me what is really going on or what's left to be done so that my car can be fixed or at least get back to me. I just want a way forward. My details are: Policy No. : INS0036689 Claim No. : 59-17597-16690
0 replies
51 months ago
PATHETIC CUSTOMER SERVICE
On the 15th of January 2022 I got involved in a car accident on my way back from Limpopo to Pretoria. On the 17th of January 2022 Antonique Gouws from Rooks Insurance Brokers sent me claim form which I filled and sent back on the 21st of January 2022. Then on the 24th of January 2022, I received an email from Brenda Odendaal who works for Broker Buddies stating that first validation checks on my claims have been completed and I should send a detailed trip report for the day of the incident and a copy of the license disk. They got the accident report from the police officer. Brenda Odendaal also advised that an assessor has been appointed and advises will follow soon. I then received a call from Laborious panel beaters and they told me that my car is with them, it's stripped and they sent the insurance the quote (awaiting for a go-ahead). I've tried calling Rooks Insurance company and Broker buddies (spoke with different consultants). They all promise that they will get back to me and they don't. Even tried escalating this matter to Outsurance. I spoke to Keitumetsi (from Outsurance) and she also promised to get back to me and I'm still waiting. This has been dragging for more than a month and it's frustrating. Now when I call my calls are no longer answered. What is frustrating is the fact that there is no progress with this case and no one cares to inform me what is really going on or what's left to be done so that my car can be fixed or at least get back to me. I just want a way forward. My details are: Policy No. : INS0036689 Claim No. : 59-17597-16690
0 replies
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1 Star
3 (100%)