LP
Lauren-Leigh Pandoy
Active since Feb 2022
5
Reviews
0
Industries
Reviews
5 reviews28 months ago
Poor Customer Experience
Beautiful scenery with stunning views and the cheesecake was delicious, however we are extremely disappointed with the Customer Services we received at Jonkers Huis Groot Constantia, the atmosphere felt unwelcoming and cold, making us feel like an inconvenience rather than valued customers. It was disappointing to encounter such a complete lack of hospitality from the management staff leaving us with a rather uncomfortable experience. Awful experience won't be returning.
0 replies
36 months ago
Customer experience
Bad customer services and do not have a easy and seamless process for fibre connections and moving homes. The wait time is pathetic, Call centre times are not ideal.
0 replies
50 months ago
Great customer service
Thank you MY WAY for the personalised unique gift I received and making me feel valued as a customer. Definitely no 1 insurance company in living the value of integrity - They promise a quick and simple claims process and I’d like to acknowledge that it has been exactly that quick easy and simple. The consultant that assisted me took the time to follow up after my claim has already been approved and really showed deep compassion for my loss. Thanks Carline Fell, you have been amazing May you be blessed
53 replies
51 months ago
Poor customer experience
I have sent a request for a call back twice with no response. I tried calling the call centre number and eventually was cut off after wasting so much airtime holding for a operator to attend to my call.
106 replies
51 months ago
Fantastic service!
Hi, I would just like to send a compliment to Carline Fell from Mi Way insurance company, She was extremely helpful and easy to talk to, very helpful throughout the claims process. She really listened attentively and showed a genuine interest. Her compassion was exceptional, Her responses was quick and she provided me with answers to clarify any of the questions I had Carline is really a gem and a real asset to her company. She really displayed the values of great customer service and patience that one would hope for from an insurance institution. Well-done Carline! And thank you Mi Way I absolutely cannot imagine a better insurance provider!
53 replies
Review Distribution
5 Star
2 (40%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (20%)
1 Star
2 (40%)