KR
Katleho R
Active since Feb 2022
3
Reviews
0
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Reviews
3 reviews10 months ago
Do not rent a property managed by Rawson Properties Paulshof
My experience with Rawson Paulshof has been extremely disappointing. The staff are often rude and dismissive when dealing with tenant queries, and there's a clear lack of professionalism in how they manage issues. After a theft incident where earth cables were ****** from the property — resulting in dangerous voltage fluctuations and damage to appliances — Rawson sent out an electrician. It was determined that the problem was linked to council infrastructure. Despite this, Rawson passed the electrician's invoice on to me, the tenant. When I raised questions about this, they simply stopped responding and quietly added the amount to my rent bill, marking my account as being in arrears — which is unacceptable and dishonest. Communication with Rawson is an ongoing struggle. You constantly have to chase them for updates and responses. For instance, I requested a replacement key and gate remote and followed up several times. After four weeks, their response was simply, “We have a process, and we don’t control our contractors’ schedules.” This level of indifference to basic tenant needs is both frustrating and unprofessional. Rawson Paulshof does not uphold the standard of service one should expect from a property management company, and I would strongly caution potential tenants to consider these issues before engaging with them.
0 replies
13 months ago
FNB Card Transaction Failure. Customer Service non-existent
FNB customer service desks are giving me the run around. On Friday 28 Feb I attempted to make a card payment online but was redirected to the FNB 3D security page , the page indicated there was an "Unexpected error". I received an Incontact message alerting me that funds were reserved for purchase . I processed to login into the app and looking at my available balance the funds were definitely reserved but , the transaction however does not appear on my transaction summary on the app , doesn't appear on my transaction summary online banking , doesn't appear on my bank statement, doesn't anywhere. Odd right ? I contact FNB via secure chat , this where I found out , there is no customer support at FNB, very unreliable no one wants to take accountability . I explain my issue to the first service advisor (Private Clients), I get transferred to a different service desk (Digital Banking) where I have to now to re-explain the issue , I get transferred again to 3D online secure desk I have explain from the top get transferred back to the Private Clients Desk again , then get sent back to 3D online secure desk , so I explain again this lady advises the call center. I proceed to call the 3D online secure call center, I get to explaining my issue lady hangs up, I'll assume it was a network . I call again , and this atleast this time I am allowed to articualte my problem then department transfer merry go around starts again. On that one call I think I was transferred from 3D online secure > Private Clients > Digital Banking > Aspire Desk (Shame this guy was really helpful ) > 3D online secure So all of this running around taking around 3+ hours. At the end of it all I am advised that the transactions authorization was reversed/refunded and I should see the funds in my account in couple days . Fast forward a couple days no funds , I have to now contact FNB again, long exercise but I am then advised to fill in a dispute form and email it debitcarddisputes@FNB.co.za, in addition , I am advised to request that the pending transaction be cleared (as it its shown to be refunded ) and send it to the same email address. debitcarddisputes@FNB.co.za acknowledge receipt of communication , and they indicate that will respond in for 5 business days. 5 Days Later their response : " Good Day, MR ... ********* R*,***.**- 02/28 Please note that we can only assist with card transactions This is EFT , please email fnbdigitalrecalls@fnb.co.za "
53 replies
24 months ago
Shocking customer service
Admin is a problem here the process isnl dishonest . The call center agents can't asist you with anything related to your account ,any account related queries are forwarded to thier accounts department. Here's the catch these 2 departments dont communicate with each other and csutomers cannot contact the accounts office directly. So what typically happens is: 1. You call in, and are greeted by a friendly call center agent, you explain you query and ask for an update 2.They tell you they've have alerted the accounts department, and are awaiting feedback . 3. You explain that it's been a week in my case 2 months . So you ask when can I expect an update 4. They tell you all can we do is email the responsible accounts person and await thier response If they don't respond then sorry 5 You ask how this is acceptable, you request to speak to someone who can give you answer. 6. The call center agent will tell you let me forward your call to the accounts office 7. You are put on hold for 10 minutes and the agent comes back apologises for the long wait and depending on the day you are told sorry noone in the accounts department is answering maybe they are in a meeting, or maybe they are on lunch, or that they knock off 16:00 or that they only come in after 10:00 8. You respond okay so what can I do call back later or what will call me back if so when 9 The agent will reassure that you will get a call back that day 10. You say express you have heard this before and as to speak to a supervisor or manager in that call center 11. You are put on hold again for another 10 minutes and then they drop the call you call back and you start the process all over again.
0 replies
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1 Star
3 (100%)