LG
Louis G
Active since Feb 2022
3
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0
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3 reviews42 months ago
Scam!!!
Order, paid, no delivery has been made, no response to my emails.
0 replies
50 months ago
Vox - Charged for services not received
5 March 2020 - Order was placed with Vox for a fibre line to my office & home (both at the same address). After waiting for 15 months, the order for my fibre line was eventually placed on 19 June 2021 and a while after that the installation took place. On 23 August 2021 the router was installed, and we had working internet. We were ecstatic! All worked well from 23 -31 August 2021. You can imagine my disappointment as on 1 September 2021 we had NO INTERNET. This was reported to Vox. After many calls to Vox a technician came out. As he could not fix the problem, he also logged a call with Vox again as well as with Metro Fibre. After almost 2 weeks and several calls to Vox, 13 September 2021 arrived, and I still had no internet. How can one run a business in this day and age without internet?? Did they not grasp the urgency to get it fixed? To make matters worse, I was billed more than what was quoted to me in 2020 when the initial order was placed, and that after I was assured telephonically that I will be billed the quoted amount of R655 per month. Billing was done at R724.99 per month, which was deducted via debit order for September. I logged a query with their accounts via their internet portal. To date, I still don't know why I was overbilled as no one got back to me on that. At this point I was not prepared to pay for September services as I did not have any working service from Vox and wanted to reverse the debit order. I decided, in good faith, against it in order for Vox to be able to cover some their costs to install the fibre. On 13 September 2022 I cancelled the line as I had to make another plan to get internet and on 21 September 2021 I was charged R1 438.01 for the cancellation, which was part of the agreement I signed. Under normal circumstances where I had a WORKING fibre line, I would have been more than prepared to pay this fee. Unfortunately our situation was not normal and I felt I could not be held liable for the cancellation fee as Vox did not deliver the service I signed up and paid for. At no point since the initial "no internet service" call was logged on 1 September 2021 with Vox, could anyone tell us: a) what the actual problem was; or b) give us an estimated completion date for the repairs. Again, how do I run my business without internet? On 16 Feb 2022 a notice of adverse listing was received on our account stating it is Vox's intent to hand us over to the credit bureau. It is clear that Vox had no regard for the situation and damages caused as a result of no internet at our premises and they just followed their procedures for outstanding accounts. Our situation had merit and sent a letter to their accounts explaining it all, trying to come to some kind of agreement/compromise to share the costs. I got a reply and was told that, and I quote: "I will escalate this to management and revert with feedback to see if we can assist with some sort of arrangement. I felt there was hope but before I got a reply from this person at Vox, I did however receive an SMS stating that we were handed over. In the end, I got my reply from management not agreeing to any compromise and I was forced to pay to prevent us from being blacklisted.
286 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (66.66666666666667%)