RS
Rose-Anne Sebako
Active since Mar 2022
4
Reviews
0
Industries
Reviews
4 reviews3 months ago
Unacceptable Delay in Refund
I purchased a bag from Forever New on 10 December 2025. Unfortunately, I was not satisfied with the quality of the bag and returned it in-store on 17 December 2025, in line with their returns policy. At the time of return, I was informed that the refund would be processed within 14 business days. It has now been well beyond this timeframe, and I have still not received my refund. What makes this experience even more frustrating is the complete lack of communication. I have repeatedly tried contacting both the customer care line and the store, but the phone simply rings with no answer. There has been no follow-up, no explanation for the delay, and no way to get assistance. This is extremely disappointing service from a well-known brand. Customers should not have to chase for weeks for money that is rightfully theirs, especially after following the correct returns process. I am requesting that Forever New urgently process my refund and improve their customer service responsiveness. Very unhappy with this experience.
0 replies
3 months ago
Bad customer service
I am extremely disappointed with the service from Forever New. I purchased a handbag on 10 December 2025 and returned it on 17 December 2025 in line with their return policy. I was informed that the refund would take up to 14 working days. It has now been over a month, and I still have not received my refund. I have been to the store several times, and each time I am told that they are “investigating the matter,” with no clear feedback or resolution. This experience has been frustrating and unacceptable. Customers should not have to chase a refund for this long, especially after following the correct return process. I expected better customer service and accountability from a brand like Forever New.
0 replies
17 months ago
Telkom poor customer service
Telkom deserve 0 I have a contact with Telkom, I had to call customer care more than 10 time with no solution to my issue . Telkom system is always down or very slow. Consultants do not even know their product . Billing system is so wrong and no one can even explain it
0 replies
50 months ago
Bad customer service
Had a terrible service from Phomelo who is manager at MiWay the guy told he the my cover was canceled in 2020 even when I told him the cover was active till 2021, then he tells me that I must check who I have been paying the premium to
53 replies
Review Distribution
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1 Star
4 (100%)