Y
Yolandi
Active since Mar 2022
3
Reviews
0
Industries
Reviews
3 reviews7 months ago
Unprofessional, *************, unreliable!! DO NOT USE
Do not use this company for your furniture removal or you will be extremely disappointed and extremely inconvenienced due to thier incompetence. I had to relocate to the western cape from Johannesburg and received a quote from this company for the furniture removal and storage in their western cape depot for a month while I looked for a accommodation. On the day of removal( July 31st), drivers were supposed to arrive at 11am - they only showed up at 5pm, didn't have the wrapping material i was quoted and paid for. (The guy on the phone told me they will wrap my things at the warehouse before my belongings make their way to the WC - fine ) they put my things in a trailer with no covering nothing. The next day (Aug 1st) im asked to pay the balance of the quote as my belongings are in the truck and its gonna start driving down to the WC depot (they even sent me a video of a truck to show my things are moving) i paid the balance and was under the impression my things were making their way to the depot. A month later I find a place to stay and contact them to provide a quote for delivery at my new place, they provide a quote for local deliveries as thier depot is 50km from my place, I pay the quote and tell them the day they need to arrive. On the day of the move (Aug 30th Saturday) I asked how far the drivers are im told about an hour away , an hour passes and nothing - 4pm, 5pm still no delivery and my calls and messages get ignored. I had to book an air bnb for the night since all my belongings were with them. The next day i get a message from them saying the have backlog of deliveries and that the offices are closed on Sunday. I had to go and buy an air mattress to sleep due to this. Monday comes and im getting more excuses and eventually after calling non stop the truth comes out that my things are still in Johannesburg, they never made their way to WC and that they are pushing to make the delivery ASAP (more lies cause it took them 2 weeks to bring my stuff done here and even before that it was always lies and excuses) they don't have their own trucks, they outsource trucks for the deliveries. When my belongings finally got here the drivers told me how they only picked my things up in some dingy informal settlement in Brixton, 9th Sept, inside a container. My belongings didnt come wrapped, boxes with fragile things came out squashed, tv stand is damaged, couch and mattress are dirty and currently my TV is missing. On top of that because they outsource trucks, they hadn't paid the transporter so inorder for them to offload my belongings i had to pay the transporter. Lol don't use this company for anything, you will regret it. I don't even think they have any depots just a bunch of ****mers.
0 replies
24 months ago
Mbalenhle was very helpful with assisting me with updates to my policy
Mbalenhle was very helpful with assisting me with updates to my policy. Very friendly and patient
53 replies
50 months ago
I had locked my keys...
I had locked my keys in the boot of the car, the insurance company was very responsive and helpful with getting me assistance
53 replies
Review Distribution
5 Star
2 (66.66666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
1 (33.333333333333336%)