KN
Khalulu N
Active since Dec 2009
37
Reviews
0
Industries
Reviews
37 reviews3 months ago
Negligent on food handling
Good day I am writing to formally raise a complaint regarding my experience at the Steers store located at the Engen Garage, Galleria Convenience Centre, 500 Moss Kolnik Drive, Amanzimtoti. My order (Order number *4380) was placed on **28 January 2026 at 18:45*. I am a regular customer at this specific Steers branch and visit the store almost daily, with Wednesdays being my consistent visit due to the weekly special. Because I have small children, I am always very specific and detailed with my order, particularly regarding flavour separation and food handling. On this occasion, when I opened my order, there were *no stickers or identifiers* to separate the meals according to my specifications (Hot, Mild, and Lemon & Herb). This was extremely concerning, especially considering that incorrect food handling and lack of proper identification can pose serious health risks, including allergies. As a parent, this is not something I can take lightly. When I raised this issue with the staff on duty, I was met with a very *dismissive and relaxed attitude*. I was told that I could “see which one is Hot, Mild, and Lemon & Herb.” I found this response unacceptable, negligent, and unprofessional, particularly from staff working in a food service environment. I made it clear to them that I am a regular customer and that this was my first experience of such negligent and intolerable behaviour at this store. Customers should not be made to feel as though proper service and food safety are optional or that staff are doing customers a favour. I would also like to point out that I stay in Doonside and chose to visit this Steers branch by choice, even though I could have gone to Galleria Mall or Warner Beach Steers. To be treated in this manner after making a deliberate choice to support this store is deeply disappointing. I request that this matter be taken seriously, addressed with the relevant staff, and that reminders or retraining be provided regarding customer service, food safety, and the importance of following order specifications. I trust that Steers values its customers and upholds high standards across all its stores. I look forward to your response and to seeing corrective action taken. Kind regards
0 replies
6 months ago
Unprofessional Conduct at McDonald’s Kingsburgh (Restaurant #1970729)
Dear McDonald’s South Africa Customer Care Team I hope this email finds you well. I am writing to formally lodge a complaint regarding an experience at McDonald’s Kingsburgh (Restaurant #1970729) on Sunday, 12 October 2025, at approximately 13:58. I was assisted in the drive-thru by Nolwazi Khanyase. Although I ordered a Cajun meal and requested that it “not be hot”, I did not realize the dish comes with a spicy patty. Rather than being kindly informed of this, I overheard staff members in the background laughing and repeating my request — behaviour that was unprofessional and disrespectful. This incident fell short of the service standards I expect from McDonald’s. I respectfully request that this matter be investigated, and that appropriate steps be taken to ensure staff are trained on customer service and respectful treatment of all patrons. Please acknowledge receipt of this complaint. I would appreciate feedback on any outcomes or remedial action. Thank you for your attention to this matter.
0 replies
11 months ago
Concern Regarding Handling of Tragic Incident at Pick n Pay Amanzimtoti
Dear Pick n Pay Management, I hope this message finds you well. It is with great regret and deep concern that I write to you regarding a tragic incident that occurred on Monday, 5 May 2025, at your Amanzimtoti branch in Durban. Sadly, one of your cashiers passed away while on duty—a loss that is both shocking and heartbreaking. What was even more distressing, however, was the store’s response following the incident. To our shock, the store continued operating as usual while awaiting the arrival of the mortuary van. Customers were expected to carry on shopping as if nothing had happened, while a deceased person remained inside the premises. This raises serious concerns about the wellbeing of both your customers and your employees—especially those who witnessed the incident firsthand. We understand that different people and cultures respond differently to such events, but basic human decency and respect for life should guide all actions in situations like these. The decision to keep the store open appeared deeply insensitive and inhumane. It gave the impression that business and profit were prioritized over the dignity of the deceased and the mental health of your staff. We strongly urge you to issue a formal apology to your customers and employees, and to take appropriate action regarding the store manager’s handling of the situation. Such an event requires compassion, leadership, and respect, and unfortunately, these seem to have been lacking. We hope you treat this matter with the seriousness it deserves. Sincerely
116 replies
13 months ago
Bad Service
I hope this message finds you well. I am writing to share an experience I recently encountered at Clicks in Arbour Crossing, Amanzimtoti, on 28 March 2025 at approximately 17:35. During my visit, I was assisted by Bernadette Chetty at the self-service medication counter. While she was attending to my needs, a ****orker approached her for a signature, and unfortunately, no acknowledgment or pause was given to me during this interruption. When I inquired about the lack of courtesy in this situation, Bernadette responded in a manner that I found dismissive, stating that she had another customer to attend to and could not wait. This exchange left me feeling undervalued as a customer, as it appeared that the other customer’s needs were prioritized over my own. I believe that exceptional customer service is critical to maintaining a positive experience for all customers. Therefore, I kindly request that this matter be addressed with the team to ensure that future interactions uphold the standard of service that Clicks aims to provide. Thank you for your attention to this matter. I look forward to seeing improvements in customer service going forward.
0 replies
13 months ago
Unhappy customer
Last December 2024, I took my Hyundai to a dealer for a check-up, and they advised me that I needed to change the brakes. They logged a query with Liquid, which only approved the replacement of the front brakes, despite the dealer stating that both front and back brakes needed to be changed. Today, during my car's 60000 KM service, the dealer informed me again that the back brakes need to be replaced. When we enquired with Liquid, they declined the claim, stating that since my warranty extension was reactivated in December 2024, I would have to wait six months before claiming for brake replacements. This is confusing, especially since my previous request was declined on the grounds that I still had enough brake life left. Could you please clarify this situation?
53 replies
25 months ago
hygiene issue at the store
15 March 2024 @ 08:32 i was at the McDonalds in Old Fort Rd Durban. this store was very dirty and had flies and that did not sit well with me. i asked that lady that was assisting me ukuth why the store has so much flies and i didn't get an answer.
0 replies
29 months ago
Dissapointed with your team
Good day, on 21 November 2023 I visited your westmead branch to courier a file to Centurion overnight. I paid R321 for overnight and early bird (ref TCG39559703). On the comment section I indicated that I need the file to reach centurion at 09:00AM (22 Nov 2023), to my surprise when I called at 8:45 to track the file i was told that there is an additional amount of R198 that I need to pay and the file was still at the centurion depot. I still do not understand why my file was held hostage whereas the error was on your side? when i ask them to rush as it was going for 10:00 i was advised that all drivers have left the centurion depot and thy will only deliver in the afternoon, and that did not sit well with me. I need for someone to investigate the above and provide with feedback promptly. if i do not get any response i will have this posted on all social networks. i am extremely upset and disappointed with your team. thank you
0 replies
41 months ago
Bad service
17 December 2022 @ 16:50 in Seadoon mall. The pick n pay clothing was closed before time by Philile and Londiwe. I had to literally knock on the door to get them to opne and thy said no as the store is closed. When i asked what time the store closes, thy said 5pm abd i told them its not yet time. Please kindly look at the footage to verify this. I eventually came in but after me there were other customers who were not allowed to come in the store. This is totally unacceptable, it doesnt site well with me. I wonder what changed with pick n pay, you guys used to be the best....
132 replies
42 months ago
poor service
Have been in contact with HTN attorneys to have my name removed from their system. I call the contact centre every month for feedback but i am not receiving any joy. Last week i called again to follow up and spoke to Sabelo Mthembu who then transferred me to Sphamandla (Supervisor) who said to me i am not the only customer that needs to be removed and these things take time, and this matter has been escalated to Caroline Masinda in July. I may not be the only customer, but this does not sit well with me as it is having a negative impact on my credit profile.
396 replies
44 months ago
urgent query
Sunday i purchased a telkom LTE 10GB and unfortunately misplaced the voucher. i went back to the shop where this voucher was purchased for re-print, and it was issued to me. Now the re-print does not have serial number and pin. the only thing that i see is voucher pin. i went to telko walk-in (galleria in durban) and they did not assist me. called the telkom call center and they also could not assist. now i need to know, who can be in a position to assist me in this regard.
0 replies
Review Distribution
5 Star
1 (2.7027027027027026%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
6 (16.216216216216218%)
1 Star
30 (81.08108108108108%)