MV
Marthinus G
Active since Dec 2009
2
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Reviews
2 reviews58 months ago
DAB Pump time machine
We bought a DAB EASYbox mini from Plastikor in Pretoria North. This was October 2020. We installed it at our client on October 10 2020. About 3 weeks ago, our client complained that the pump is not working. We removed the pump and returned it to Plastikor, which in turn returned it to DAB South Africa. 2 weeks later we contacted Plastikor, who informed us that DAB South Africa informed them that the pump is damaged and indicates 20 000 hours runtime. That equates to 833 days. I believe that this must be an error, as the pump is only 250 days old(in use). The pump also did not run 24/7 so max hours only about 1000. Now DAB requires R2500 to repair the pump, even though the pump is clearly still under guarantee. I believe that maybe the pump was mistakenly swopped at your service centre. We install DAB equipment on a weekly basis for clients, but this one will make us look elsewhere.
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84 months ago
Wrong package delivered, refuse refund.
I received a notification that a package was on its way from New York. I paid the delivery fees, and the package was held at customs. After some time, I paid the customs fees, and the package was released. I received the package, but it was addressed to someone else. I contacted Aramex JHB and requested a refund and a pickup, so that the client can receive their package. This is 3 weeks ago. Still no pickup. Phone calls do not get answered. Emails go to file 13. No feedback whatsoever. Worst service ever. I would rather spend a day at the licensing office than work with these people.
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