MF
Michael F
Active since Mar 2022
3
Reviews
0
Industries
Reviews
3 reviews50 months ago
Disappointing and substandard
My experience with Biddulphs has been nothing but disappointing. Starting with the pick-up in Durban, the crew came with no packing material and only two movers who were never informed that they would need to carry furniture down stairs after repeated emails preemptively making this arrangement and a handsome surcharge for the service. After confirming the delivery date with the manager, the truck never arrived. On that day, I had to contact Biddulphs 3 times, each time being promised I would be called back with an update on the delivery and eventually being told 8 hours later at 16:30 the truck would only arrive the following day. I was then promised the truck would arrive later that night, only to be contacted by the driver at 23:30 at night informing me the trailer with my goods is locked up and he can’t access it. On arrival, a day late, my furniture was damaged (a chunk of wood taken out of my bookshelf, a box of 6 pot plants completely destroyed and a box with medical textbooks with water damage so bad there was fungus growing on the box (new when it left Durban the week before). The damage R15 000 conservatively! The box of textbooks alone worth more than that. When I contacted the manager the same day (in December) I was informed they’ll fix the leak in their truck (how does that fix the damage to your customer’s goods?? And that they have “limited liability” of R300 per square meter but that he promised to have someone fix my furniture and he would send an evaluator to access the damage (this was in the beginning of December 2021). With multiple attempts to contact them and multiple ignored emails and phone calls, an evaluator arrived 2 months later. I received an offer a month later (again after me initiating and having to contact Biddulphs) of R450 for the damage and no further assistance with fixing my bookshelf. I replied asking them the following,” I am well aware of your limited liability policy. My question to you is, are you as a company happy to put your name on a service where so much damage was done and then still charge your customer for that service? Your own company policy on integrity is the following, Biddulphs is committed to doing business in the best possible way never compromising high ethical standards”. Where is the integrity in being responsible for damage to someone’s property, taking payment for that service and then offering a pittance in comparison as compensation? R450 for roughly R15 000 damage. Is that your integrity?” I have since been ignored for a further month and it’s quite clear what Biddulphs considers ethical. As long as they get paid, they are happy to promise you a world class service, deliver a mediocre substandard service, ignore you, arrive late, fail to communicate at every opportunity and best of all damage your goods and hide behind a policy that overtly *****s the customer over. You should avoid Biddulphs at any cost or it will end up costing you more than the moving fee. Dr Michael Forner
0 replies
50 months ago
Disgusting, rude and substandard service
My experience with Biddulphs has been nothing but disappointing. Starting with the pick-up in Durban, the crew came with no packing material and only two movers who were never informed that they would need to carry furniture down stairs after repeated emails preemptively making this arrangement and a handsome surcharge for the service. After confirming the delivery date with the manager, the truck never arrived. On that day, I had to contact Biddulphs 3 times, each time being promised I would be called back with an update on the delivery and eventually being told 8 hours later at 16:30 the truck would only arrive the following day. I was then promised the truck would arrive later that night, only to be contacted by the driver at 23:30 at night informing me the trailer with my goods is locked up and he can’t access it. On arrival, a day late, my furniture was damaged (a chunk of wood taken out of my bookshelf, a box of 6 pot plants completely destroyed and a box with medical textbooks with water damage so bad there was fungus growing on the box (new when it left Durban the week before). The damage R15 000 conservatively! The box of textbooks alone worth more than that. When I contacted the manager the same day (in December) I was informed they’ll fix the leak in their truck (how does that fix the damage to your customer’s goods?? And that they have “limited liability” of R300 per square meter but that he promised to have someone fix my furniture and he would send an evaluator to access the damage (this was in the beginning of December 2021). With multiple attempts to contact them and multiple ignored emails and phone calls, an evaluator arrived 2 months later. I received an offer a month later (again after me initiating and having to contact Biddulphs) of R450 for the damage and no further assistance with fixing my bookshelf. I replied asking them the following,” I am well aware of your limited liability policy. My question to you is, are you as a company happy to put your name on a service where so much damage was done and then still charge your customer for that service? Your own company policy on integrity is the following, Biddulphs is committed to doing business in the best possible way never compromising high ethical standards”. Where is the integrity in being responsible for damage to someone’s property, taking payment for that service and then offering a pittance in comparison as compensation? R450 for roughly R15 000 damage. Is that your integrity?” I have since been ignored for a further month and it’s quite clear what Biddulphs considers ethical. As long as they get paid, they are happy to promise you a world class service, deliver a mediocre substandard service, ignore you, arrive late, fail to communicate at every opportunity and best of all damage your goods and hide behind a policy that overtly *****s the customer over. You should avoid Biddulphs at any cost or it will end up costing you more than the moving fee. Dr Michael Forner
0 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (66.66666666666667%)