QM
queen M
Active since Mar 2022
3
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Reviews
3 reviews26 months ago
Excellent customer service
What a wonderful service by frank 👏 thanks keep it up always welling to help he loves his job he just didn't come to work I really appreciate great customer service
56 replies
28 months ago
Disaster stay
Google review summary 3.8 1,906 reviews 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ Reviews on other travel sites Trip.com 3.5/5 · 15 reviews Reviews Search reviews Fikile Mtetwa 1/5 just now on Google I've never experienced such a horrible stay in my entire life checked in here at 4pm got to my room some things broken some furniture missing nearly fell trying to sit on an ottoman bar fridge not working sliding door not opening to sit at the patio such an inconvenience had to run around to get drinks when I could use the sliding door tv was not switching on called reception for maintenance but waited until 8pm with still no help had to drive now to reception because when I tried to call them again no answer got there still no luck of help eventually they sent a guy who still couldn't fix these issues the gentleman called reception to notify them of this disaster that me and my husband were facing but with hardly no emergency said they waiting for Melisa to take a decision now it's about 9pm still no help Melisa comes to my room to just offer me bags of ice for all this mess even they towels brown not white they don't even have base covers disappointing don't ever waste your time and come her
0 replies
49 months ago
bad service from absa home insurance sending people pillar to post
i queen have a homeloan with absa since 2 years ago which i have been banking with absa for the past 45years i logged a claim with them in january when gauteng was having all those heavy storms and rain it damaged my roof and my ceiling i waited for them to send some to look at it but the lady kept on calling that she cant come because of the rain how it kept raining how she was also so rude when contacting me and not even making excuses when she can't make it all she could tell me is that i can also see that its raining how it kept causing more damage in my house. I waited febuary again for absa to get back to me i waited march again only for them to send me a message that they have a back lock on claim for five days after that i didnt recieve any communication i call to find out what went wrong with my claim phone kept on cutting me off finally i spoke to to guy by last name Sighn who told me my claim was being delt with by Marietji number 0115018074 and the told me Elle had the claim number 0115018082 so i tried calling them phones are never on at all i also spoke to Ricky I just don't understand the decline on the claim because it was not discussed with me i pay for those services that rain was the course of my liking roof i could have not went up the roof and had a party there to damage the roof .
127 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
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1 Star
2 (66.66666666666667%)