Active since Mar 2022
My son 9 years saved his birthday money and bought a RC boat in June 2023, on the 1st use something went wrong and it did not work, took it in the following day expecting it to be replaced. This was not the case, they said that the parts will be replaced by them and we should have the boat back in a week. After a week no parts, after a month still no parts. Since this happened I have been back to the store 3-4 times and still not fixed. It is now 6 months later and I have not received 1 phone call from them since I returned the boat. This after I told the tech on the last visit that I am expecting a call from the owner to explain. The worst customer service I have ever received. No exchange, no replacement parts, no calls from them!
We've been dealing with Thusano Group for a few years now. They are a brilliant business communications solutions company, everything under 1 umbrella. I would highly recommend them to any business, big or small.