LV
Leigh-Ann Van Zyl
Active since Mar 2022
2
Reviews
0
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Reviews
2 reviews27 months ago
Cancelled booking
Bought my point when I was only 20 / 21 years, really enjoyed it for a while. Today was the very First time that I have lost half of my reservation due to "non payment" even though the booking has been paid 75% (one 3 Bedroom fully paid & the 2 Bedroom 25% paid) With 2 months left until the booking, today I recieved a message saying that my booking has been canceled. Even after calling they refused to make an arrangement/ pay the money back - it will stay on my account for my next booking???? What do I do with half a booking?? What does 20years of loyalty mean to you?? It's not even like no payment was made, payments where being made towards the booking - I have been doing business with you in this way of paying off for so long without any problems??? Wish the point were actually worth something so that I can sell - worst R23 000.00 "investment" I have ever made
116 replies
49 months ago
Worst customer service ever
Extremely bad customer service. We got stuck at the airport due to Covid travelling restrictions that has changed before our departure. (We were not allowed to board, country closed it boarders for tourists) I could not get hold of an operator to assist via mail or via phone to either find us another flight to somewhere els, or any type of assistance as I did not know what to do know - we were okey to board the day before and now we were not. The airline itself could not assist, as we booked through a third party, but they did assure me that my tickets will still be available should i want to rebook. When i finally got hold of a My trip representative - I was told the same I have to rebook my ticker within 1 year. We then later decided that we are not going to try and rebook but rather Cancell the Flights and wait for Covid to pass. After again struggling to get into communication with them, I was told on the 30 January 2022 that my refund is in process. After not receiving a refund - I finally got hold of them on the 30 March 2022 when know i was told that i was marked as a "no show" for the flight and that the flight is non refundable??
0 replies
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