S
STEPHANY
Active since Mar 2022
7
Reviews
0
Industries
Reviews
7 reviews3 months ago
Termination of membership no explanation
Hi I submitted document to change option plan but then received email of Termination of membership. I tried to call and follow the prompts but already my member and ID number were invalid. I don understand why my membership has been terminated when I wanted to change plans ?
56 replies
12 months ago
Our cellphone numbers are being given out to spam companies by rewards cards
I got a random phone call today from what looked to be a regular mobile number - a young woman on the other side saying she is calling from Homegrown Solutions with offer to help me find an insurance quote that could reduce premium by 25%. I asked her how she got my number, said a company called Bio something gives them cellphone numbers linked to rewards cards like SmartShopper etc. I have been wondering for the longest how I get nearly 10 SPAM related phone calls a day and I see it's this problem of sharing out customer's cellphone numbers linked to rewards cards. I told her no thanks if I wanted a lower insurance premium I would call my insurer directly and hung up and blocked her number.
0 replies
13 months ago
Woolworths delivery incompetence via Skynet
Woolworths delivery updated every day as Recipient could not be reached and then out on delivery for the new day. Meanwhile I’ve been at home three days in a row waiting for a phone call and looking outside the house. No one calls and no has arrived with package.
0 replies
19 months ago
Be careful of ****mers
This is a warning to people watching Instagram adverts - this particular ‘company’ has an established Facebook page and created an instagram reel advert baiting people with possibility of reducing current car insurance premiums. Do not submit your details - the reviews and followers are likely artificial and the website when clicked open in normal browser is missing.
0 replies
27 months ago
Getting license papers nightmare
The sale process of buying a car was great all smooth but the after sale issue of getting NaTis papers for the vehicle has been a nightmare. I have to constantly call on my airtime to follow up with what seems to be a mistake on the company’s side or a delay with an external supplier sorting out NaTis papers. If it is the first then I am very disappointed and frustrated at the time and airtime I’ve wasted calling about the same issue and being told my vehicle is on finance (when it was bought cash early December 2023). If it is the second, then I would suggest the name of the supplier is released so we can complain directly to them. Overall I think Webuycars should get a digital ticket system and make use of email in complaint threads so customers don’t feel they have to start from the beginning of the story every time and call every time not knowing if progress is happening.
116 replies
43 months ago
Fake Outsurance telemarketing 0127640688
012 764 0688 - please take note of this number, POPI violating telemarketing trying to tell me our company is nominated for a discount on our monthly Outsurance premium if we give them names and numbers of friends and family.
266 replies
49 months ago
Responsive and helpful service but delayed initial instructions
I was happy with the agent handling my claim - but I think Pineapple should send auto-generated emails to clients when they submit a claim to list all the documents that will be needed for different types of claims. I waited 2 days, the weekend and then had to call reception to follow up. I then had to email the agent that had confirmed receiving my claim to put me in contact with the agent handling my claim. Receiving instructions on what documents / items I need to get ready for the claim after I had been back and forth at the police station for other documents is frustrating. Perhaps there could be a Pineapple article detailing actual examples of processed claims whether for phone, vehicle or other types of items - stating all the documents needed and steps involved. I didn't know the result would be a claims card / Take A Lot voucher. I think this should be disclosed to clients up front.
74 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (14.285714285714286%)
3 Star
1 (14.285714285714286%)
2 Star
1 (14.285714285714286%)
1 Star
4 (57.142857142857146%)