DM
DrMavis M
Active since Apr 2022
3
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0
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Reviews
3 reviews38 months ago
Racial Slurs and Insults by manager
My son and his friends had such fun celebrating his 16th. The only disappointment was my encounter with Geoff the manager, the temperament and attitude he displayed while I was just inquiring abt our balance shows poor customer service skills. He started swearing, insulting and uttering racial slurs. He pointed a finger at me threatening to beat me in front of his stuff. They had more than 500 bucks on our account and wanted to know wht we could get for tht amount in the bar. He said I had 2 minutes to order drinks and drink them there as they were closing. His pple skills are terrible.
0 replies
49 months ago
A month later Refund still unpaid!!
I am battling to get a refund from Travelstart. I paid R45548.00 for group tickets to Vic Falls on the 6th of March 2022. They indicated the following day that price went up before they allocated the funds. I then booked a new cheaper route and they transferred some of the funds to the new tickets. There was a balance of R17319 from the originally paid amount of R45548. It is close to 4 weeks. If you call you hold for 59mins, they are providing timelines or even responding to emails. Another failed promise. A month later I am still following up for my refund. Have raised a complaint for them with Department of Tourism. Here is another one of their promise not honoured below. "Hi Dr.Mavis, Thank you for reaching out to us. I have located the booking via your hello peter query I have checked the booking and can advise the refund will reflect in the next 24 -48 hours". ~Melissa And this was 3 days ago!!!
74 replies
49 months ago
Battling to get my refund
They do not deserve even a 1. I am battling to get my refund after a failed purchase on 07 March. To call you have to hold for 59 minutes and emails and Facebook page are being ignored. My conversation with them and to date the money has not been refunded. Hi Marvis, thank you for reaching out to us. Please note that I have checked the booking and can see that new tickets had been issued and the funds was transferred from a failed booking to the new one as requested via email. I do also see that the tickets have been sent to you on 9 March. Please advise if you would like to cancel the new booking so that I can have the team calculate the refund. ~Melissa Enter You sent Melissa the ticket were issued for a new route and the fare was less. There is balance of 17 250 to be paid back to me Enter Travelstart South Africa Travelstart South Africa Hi DrMavis, how can we help? With previous travel bans, many passengers' travels plans were impacted globally. Our team are receiving a large influx of booking queries with many customers now wanting to re-book or cancel their flight bookings. If you've emailed or used our Online Contact Form, our team will respond soonest. Email: help@travelstart.comOnline Contact Form: https://www.travelstart.co.za/lp/contact-us We are currently assisting passengers departing within 72 hours Enter Travelstart South Africa Let me check 1 moment please Enter Travelstart South Africa Travelstart South Africa Thank you for your patience. I have checked and can see the excess payment received. I will expedite this and it should reflect in the account 24 - 72 hours from 18 March. ~Melissa
74 replies
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2 (66.66666666666667%)