JP
Jude P
Active since Apr 2022
25
Reviews
0
Industries
Reviews
25 reviews8 months ago
Received 500g steak instead of 2kg from 'Lockdown Braaiman'
This is the second time in a month that I received items short. This last time I ordered 2kg rump steak from 'Lockdown Braaiman' however received 500g and sent pics to prove it. No compensation or rectification was done when reported to them directly.
0 replies
9 months ago
Erroneous debit off my account and no resolution
9July2025 - I logged an enquiry for erroneous transactions out of my account within this same month I did not recognize. I even took a screen shot off my Absa online account showing the exact account refences and values. I received confirmation and a reference acknowledging receipt of email enquiry. 1 week later no feedback so I emailed again to follow up on 17July2025. Another week later (22July2025 at 22H27) I received an email stating... 'Please note the card in question ending: ***X is active we will need to stop card in order for a ***** case to be created kindly provide consent to stop card.' Before responding to this email and immediately afterwards (2minutes later) I received an email stating my enquiry had been closed... Where do I begin?! Firstly why would the card need to be stopped to investigate this. This is my main account? Secondly I had no chance of responding to this request in any case as 2 minutes later I received an email stating the enquiry was closed. Thirdly both these emails were sent at 22H27 & 22H27 so if there were a time limit how would I attend to this at that time. Fourthly, the turnaround time was bad and I had to follow up. Lastly, In the meantime nothing was resolved and I still dont know why Absa allowed an erroneous values to be taken from my account. Please actually investigate this Absa. Its not rocket science.
53 replies
10 months ago
Worst ISP provider! Money owed to me plus account being billed after over a year of being closed!
I have made several complaints in the past on the same matter with no resolution. My next step may have to be legal intervention as you will read below. I had x2 fibre internet accounts at x2 separate addresses. MAR8089 & MAR9005. These were both officially closed via email over a year ago. MAR9005 - I had a refund owed to me of over R3000 as I overpaid due to incorrect information given to me by the Metrofibre finance department. I have previously complained on this as I have to date not received my refund... MAR8089 - I have been receiving a monthly bill even though I closed this account ages ago. I too emailed Metrofibre directly explaining this account was closed and also logged a complaint with Hello Peter hoping this would be the resolution. I have still been receiving monthly bills of a closed account. Recently to take matters worse I received a lawyers letter stating this account has been handed over!!! I cant believe a simple matter can be so difficult for a company to resolve!!! Surely a simple check on Metrofibre systems can identify that no data had been utilized on these lines and the date could be just as easily identified??? This is not rocket science! If this isnt resolved lawyers need to get involved for a civil matter to be raised.
324 replies
13 months ago
Conflict resolution a joke
Still unable to receive sms or calls after calling Capitec connect last weekend and again today plus logging a complaint on Hello Peter. Im therefore forced to do another complaint. Not sure what else to do other than take further legal action if this platform doesnt work. Being unable to receive OTP's to do banking or receive calls in an emergency is a critical situation. This should have been resolved in 24hrs.
53 replies
13 months ago
Sim Stopped Working Again!
So my sim stopped working again! Cant receive call. People cant reach me in am emergency... How do I log into banking apps without my OTP? Called the customer care center but no help. Said they would call back immediately to test but that was around 8h30am. Once again Capitec Connect PLEASE DONT TRY TO CALL ME TO FIX THIS AS OBVIOUSLY MY CELL CANNOT RECEIVE CALLS. EMAIL ME ON THE ADDRESS ON RECORD. This was my last complaint which I thought was resolved months ago... 'Originally had a Capitec connect sim, then moved to my bank's sim package however decided to return back to Capitec connect. This is obviously way too complicated for Capitec as its over a month and my number is somewhere in limbo! I cannot receive or make calls or sms's, no OTP's for banking... Nothing.... Besides the major inconvenience, this is a safety issue as what happens if I need to call in an emergency or if someone needs to call me in an emergency. If this were to happen, I would hold Capitec legally liable! I have spent four Saturdays at Overport branch as the C/care telephone centre states they cant assist. I have been given about 3 new sims. From Capitec porting my number to the wrong sim... To them stating they tried to call me but I did not answer... I dont know if this is incompetence or negligence. How can I answer their call if my sim does not work!!! I have even requested they email instead. Still waiting over a month with no sim number. My email address is *********** (not gmail)!... Dont know what else to do other than complain and close my account. The challenge is that I MUST have my number back!!!!!! Incident number - **********94'
53 replies
14 months ago
R3000 over Debit Refund Not Honoured since 2024!
This is another appeal to refund me as the prior went unresolved. Simply doing a copy and paste. If this is not resolved I anm opening a civil case with my attorneys...: I Have complained prior about overbilling but this take the cake. Discovered that R3000 is owed to me for months and I was not refunded for several months... SO I have finally once again reached my wits end as this has happened in both of the fibre packages in my name! (Tackling it one at a time though so will do a separate complaint for other account). Finally received comms on 18Dec2024 confirming that full amount will be refunded within 30days from then. Well this has not happened and my comms are again being ignored!. PLEASE HELP!
53 replies
15 months ago
Refund not being honoured!
Have complained prior about overbilling but this take the cake. Discovered that R3000 is owed to me for months and I was not refunded for several months... SO I have finally once again reached my wits end as this has happened in both of the fibre packages in my name! (Tackling it one at a time though so will do a separate complaint for other account). Finally received comms on 18Dec2024 confirming that full amount will be refunded within 30days from then. Well this has not happended and my comms are again being ignored!. PLEASE HELP!
106 replies
16 months ago
Bad Comms
Moved home and need to move fibre line. Emailed to facilitate but takes days to get a response and telephone number constantly on hold.. I have given the new address. Just need it moved... Ticket number: MWB29868086
0 replies
16 months ago
Bad Communication & Service!
Used the Capitec app to renew my Car license disc on 17 December 2024. App states it takes 3-5 business days... Still no word and its 3 January 2025...! Was I **********? Transaction Reference: WMFHESVYFB86
0 replies
17 months ago
Terrible Service!!!!!
Originally had a Capitec connect sim, then moved to my bank's sim package however decided to return back to Capitec connect. This is obviously way too complicated for Capitec as its over a month and my number is somewhere in limbo! I cannot receive or make calls or sms's, no OTP's for banking... Nothing.... Besides the major inconvenience, this is a safety issue as what happens if I need to call in an emergency or if someone needs to call me in an emergency. If this were to happen, I would hold Capitec legally liable! I have spent four Saturdays at Overport branch as the C/care telephone centre states they cant assist. I have been given about 3 new sims. From Capitec porting my number to the wrong sim... To them stating they tried to call me but I did not answer... I dont know if this is incompetence or negligence. How can I answer their call if my sim does not work!!! I have even requested they email instead. Still waiting over a month with no sim number. My email address is marlonpottier@ymail.com (not gmail)!... Dont know what else to do other than complain and close my account. The challenge is that I MUST have my number back!!!!!! Incident number - 126453194
53 replies
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23 (92%)