MB
Michael B
Active since Apr 2010
4
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0
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Reviews
4 reviews28 months ago
No communication at all. Missed application dates
We signed up with pets travel to get our animals relocated to New Zealand as we have emigrated. All paperwork and tests were done according to what the company told us was required for our animals to travel. We were also warned that the applications had to be submitted before 22 November as that was the date the NZ authorities would stop processing 2023 applications. Everything was finalised and all documents dropped off by the 25th of October. The agent dealing with our case, Duncan has consistently and continuously ignored emails and phone calls requesting updates as to the progress of our pets applications. His first response after a week of trying to get hold of him and 3 emails later was that someone else in the company had left and he was given all their cases. This would not have been a problem had he communicated this. He then proceeded to ghost us for another month. We emailed three more times to find out if the applications were processed before cut off and even reached out to another agent to request she take our case as we were having no joy with Duncan. Her lacklustre response was that she was sure Duncan would respond soon. When Duncan did eventually reply he said he had been off sick. But we were never informed of this and nobody else had done anything to ensure the applications were being done. We have now been informed that the application due date was missed and that they only open again in February meaning our animals will only likely arrive here in march. If we’re lucky. Shocking service and absolutely no communication.
0 replies
67 months ago
Statement fees. Third complaint
Once again standard bank is charging me for posted statements I was assured had been changed from from post to email. This is now my third complaint about the same issue. And still have my account debited for statements.
53 replies
68 months ago
Statement charges. Again.
Once again standard bank have managed to charge me for statements on an account that I specifically requested the statements to be sent via email. I laid a complaint on hello Peter for BOTH my standard bank accounts statement fees last month. Was contacted by their representative and was told that both accounts held with standard would be changed to ensure that no statement fees would be charged. The cheque account has been changed and I have not been charged. Yet the market link remains to be charged for statements. How many times does a person have to complain about the same thing before it gets done right?
53 replies
69 months ago
Statement fee complaint
I have two accounts with standard bank. A cheque account and a market link account. I have called in numerous times and requested that my statements be sent via email instead of via the post as I do not want to get charged a R30 fee for statements every month. Both accounts were changed to email statements and I didn't get charged for 3 months. Now suddenly I'm being charged again. Every time I call I'm assured that I won't be charged again and every few months I have to call again to change it.
106 replies
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4 (100%)