SN
Sinovuyo N
Active since Apr 2022
2
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2 reviews33 months ago
My first and hopefully last encounter with Skynet.
My Vodacom order has not arrived. Initially, they said the delivery was with RAM, then sent a reference number which RAM could not pick up. Then I got an SMS on Tuesday before 5PM with no delivery date, just the time telling me it's Skynet. I expected it yesterday but no call or further texts came. Today, I got an SMS before 10am, the same SMS telling me your delivery hours. Do you not call when delivering? All I am getting are SMSes! 40 minutes later I went outside because I wasn't sure if the SMS means they're outside. It's so frustrating because I am without a phone and have borrowed someone's entry level phone so I do not miss their calls!
360 replies
48 months ago
Lcom has poor customer service.
I called a week ago and today they sent me a screenshot to say that they have no messages from me on their whatsapp line when I sent them the location twice. I waited a week for feedback and it never came. Agent then threatened to drop the line, stepped away from the phone without saying twice, and transferred the call without warning. Poor service and all I wanted was a quote.
0 replies
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1 Star
2 (100%)