TM
Tayla M
Active since Apr 2022
2
Reviews
0
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Reviews
2 reviews48 months ago
Great Experience
On time, hard workers, very helpful and communicate well. It was exactly what we needed! Well done 👏
134 replies
48 months ago
An absolute NIGHTMARE
What an absolute nightmare of a trip. This destination is definitely NOT 5 star. The food which is described as "fine dining" for R450 a head was a corn soup which tasted like cold porridge to start, a chicken breast the size of a baby potato stuffed with cream cheese and two carrots and a bit of mash and dessert was an old, cold and stale cheesecake. The WIFI was not working. There was no kettle for the minimal amount of tea bags left in the room. The coffee machine had to be used on the floor as it did not reach a plug. The bathrooms had no soap. The mini bar was not stocked. The signs around the place had been sticky taped on walls, printed in black and white and looked like it had been done by a 3rd grade scholar. When we expressed our dissatisfaction, we were told that this is merely our opinion and this establishment is five star. When we showed other bad reviews they told us that we should not listen to other people. After much disgust with the service and facilities that were provided, the owner told us she had given us a discount on the room. On our confirmation email, the room was R3k per a night before any discount (standard rate). Once we went to check-out, the owner hid away and made someone else deal with us. They told us that the rooms had been discounted from R4 500 a night to R3 000. When we showed our confirmation email we got accused of lying. After refusing to pay the full price as it was daylight robbery, they called a security guard with no uniform, locked the main gate so that we could not leave and said he had called the police. In the end, we paid the bill and left as we were not actually sure what there intentions were and were highly vulnerable being it just my mother and myself (two females). I am utterly disgusted with my experience and will never recommend Blue Mountain Lodge to anyone.
0 replies
Review Distribution
5 Star
1 (50%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
1 (50%)