AG
Ammaar G
Active since May 2022
4
Reviews
0
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Reviews
4 reviews41 months ago
Caledon hotel and spa
Caledon is great, the pools are amazing and it's not far from cape town so it's a great getaway. My family and I have been going there for the better part of my life, I would say about 20 years now. Sadly for the last 2 or 3 years the customer service has been terrible. I paid via eft the day before checking and sent proof of payment directly from the bank for a few rooms as I was arriving late. The guests who arrived earlier were not allowed to check in till I got there hours later and had to pay again and then wait for them to refund me when both monies were in their account. This is an acceptable way to treat guests of your hotel? This is according to their policy appearantly. The worst part is they (staff and manager Veronica) made my family and I feel as if we were trying to cheat them out of one night stays money and I didn't feel like a guest there at all. Will think 5 times before going back. They offered us things to compensate for how they treated us but nothing can be done about your holiday being spoiled before you even get there. Paid for a relaxing time but got the opposite.
0 replies
41 months ago
Very bad customer service
Caledon is great, the pools are amazing and it's not far from cape town so it's a great getaway. My family and I have been going there for the better part of my life, I would say about 20 years now. Sadly for the last 2 or 3 years the customer service has been terrible. I paid via eft the day before checking and sent proof of payment directly from the bank for a few rooms as I was arriving late. The guests who arrived earlier were not allowed to check in till I got there hours later and had to pay again and then wait for them to refund me when both monies were in their account. This is an acceptable way to treat guests of your hotel? This is according to their policy appearantly. The worst part is they (staff and manager Veronica) made my family and I feel as if we were trying to cheat them out of one night stays money and I didn't feel like a guest there at all. Will think 5 times before going back. They offered us things to compensate for how they treated us but nothing can be done about your holiday being spoiled before you even get there. Paid for a relaxing time but got the opposite.
0 replies
44 months ago
Worst service ever. Borderline Scam
Please don't ever take out tracker, even if they offer it as a free service with your insurance or even if it's makes your insurance premium less don't do it. They are big scammers. I sold my car a year ago but they are still billing me. I've been trying to get out of it but cannot as their customer service is appalling
134 replies
48 months ago
Amazing customer service from Shawn
Amazing customer service experience with Shawn Daron Lewis. We missed out flights from Istanbul and we were lost. I sent a whatsapp to their emergency number and Shawn called me within 5 minutes and booked us on new flights. Everything went smoothly with our experience.
134 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (75%)