Active since May 2022
I bought a used honda civic from this branch. I discovered the boot wasn't opening using the remote. I then called the sales agent. He informed me he was aware and had placed an order for the said part and would inform me once it arrived. He later called but because of work pressure could not take the car. I did take the car in. The sales agent, Mpho, had left the dealership. The manager Jacques, said since there was nothing on file, the dealership wasn't accountable. I showed and sent them correspondence between myself and Mpho, to no avail. Just a word of caution, BE VERY SCARED.
I checked into the Protea Marriott durban north hotel for 2 nights . I forgot my clothes and 2 days after leaving, called the hotel. The lost and found lady confirmed receipt of my clothes from the cleaning crew. She took my number and promised to call with a quotation for courier. That was on the 5th of October. No call received to-date. I send 4 emails each responded to with false promises. These people are full of empty promises. This is a brand that's gone to the dogs. They can sell the clothes and send staff for ethical contact and prompt response to clients.
I have comprehensive cover with SBIS and was involved in an accident in early January 2022. To-date the claim has not been finalized. I received a single phone call advising me someone would make a car available for use pending finalization if my claim. That was a month ago. Stay away from this company. Their service is beyond pathetic.