Active since Jun 2022
I would like to advise customers, buyers and all that use the JHB Market not to buy from SubTropico with specific to an agent by the name of Yolande Ferreira. Yolande Ferreira sells sub-grade, damage products, and these products are not fit for human consumption. When you confront Yolande Ferreira about this, Yolande Ferreira states that there’s nothing wrong with her products that she sells, and that all the products are within specific specifications and she receives them in good order from De Wet Fruit in Ceres. Yolande Ferreira always shifts the blame to you as the buyer. I have previously bought products from Yolande Ferreira and the product were apples from De Wet Fruits in Ceres. Yolande Ferreira insures-that the samples that she put out for display is immaculate and of first class quality without any blemishes. The first time I bought from Yolande Ferreira she caught me by saying don’t worry I’ll send your stock. Trusting Yolande Ferreira I did not check what she sent me and placed this stock in my warehouse. Sent the stock out to the ****as industry the Monday and my salesman were bringing the stock back as it was all damaged. Took the stock back to Yolande Ferreira she had a mouthful and said she cannot assist. Once I told Yolande Ferreira that I was going to make her famous on social media she quickly changed her tune and gave me a new product. I unfortunately was in hospital and one of my staff members went and purchased products from Sub Tropica. He was told the same as I was that she will send the stock. After my first experience with this inadequate agent and dishonest agent Yolande Ferreira , i vowed not to buy from them again, but unfortunately, due to my hospitalization, my staff utilize this ************ company Subtropico. Yolande Ferreira further does not want you to select your own boxes and states that she will send them out to you as Yolande Ferreira is fully aware of what she is doing, that she is sending you sub grade product not fit for human consumption. These products are coming from the De Wet Fruit and Transport Company in Ceres. I tried contacting De Wet Fruits from Ceres with the number that they’ve got printed on the boxes. Can you believe theses numbers don’t exist. Clearly they don’t want to contact them with regards to there sub standard products full of insect stings. They don’t want Customer and consumers to have there correct details as they fully aware of the quality they supply. Eventually I got the correct contact number for De Wet fruits in Ceres from another agent as Subtropico management and Yolande Ferreira was not prepared to do algae this information. I spoke to Bonita from De Wet Fruit in Ceres. She states that they buy the fruits from farmers and pack the fruit. Somewhere they should have quality control system and discard sub standard insect sting products. However, if you are a supplier to the market, you should ensure that the quality of the product that you’re sending which is packaged in your own boxes should be of a standard that is fit for human consumption. Sub Tropica management basically pull up their arms and state that they believe or trust in what Yolande Ferreira is saying. Yolande Ferreira is a ripoff, ***** and Yolande Ferreira should not be allowed to trade as an agent either by Subtropico or the JHB Market. Yolande Ferreira should not even be allowed to trade as an assistant due to her dishonesty, untrustworthiness and un scrupulous practices. The JHB Market management as well as Subtropico should have barred such unprofessional and dishonest trading. The JHB market has a company called Procon doing inspections on products. They should disbar Subtropico from trading with these sub standard products or are they being paid to close their eyes. I will never support Subtropico and will advise all other buyers to do the same and teach this company a lesson for selling substandard products. Leonard Teft Group
The biggest con artist this world has seen. If your product is advertised and explained that it can work permanently how can you trust them. There website says explains otherwise than what they prepared to put in writing. They are still responsible for there website that makes claims but it is totally *****ulent information. They lie to get the order and then they have different answers when you ask for answers in writing. Please don’t buy from them as they won’t honor what there sales people tell you. The biggest ******* on the market They use air cons to run freezers which any refrigeration company will tell can’t work. Talk to experts not wanna bees. Oh and don’t want to talk to there management as they never there and palm you off on a woman who has no clue she’s just there puppet and cover for the ***** that they commit.
They are the worst at service. You get a price list from them to sell there products. When you go to buy there prices differ from your price list. They charge you say R100 and then they add vat of R15. Which is fine as that’s the law. then they charge you an additional 5% over the value that already has vat. Which is *******. There cash register slip has no details on no do they have any vat number on. That’s ***** to charge vat without presenting or displaying your vat number on an invoice. Will never do business with this bunch. And you and I can be guaranteed they won’t even response.
The worst service I seen. Well we’re do I start. You see there’s this problem that Wirulink staff keep bull dusting the clients. It’s a simple problem called packages they sell you. So if you buy an uncapped line and it’s 15 mbs don’t expect to receive what you paying for. So it’s like this. You can’t watch live tv. The service is so unreliable you on average only get 10 to 11 mbs. When you contact the call center they’ve got an excuse for everything. This must obviously be in there manual that they have to bull the customer with. So the answers are you have 15mbs and that you are maxing out on your line.(yes you will max your line if you only receive 60% of what’s sold to you). So if you own an Xbox then that’s there excuse that this is the problem that this is the item that’s maxing your line. Put it off then they say it’s your smart tv box. So the joke is that they give us a program to monitor what is using the line. Yes the tv box uses 60% of the 15mbs so it will max out as we’ve only got on a good day 60% of what we were sold. I’ve now got to a point that I have a service agreement with you and you are not adhering to your side of the contract. I’ve got to a point that I can only pay 60% of the fees as that’s what service you providing. Don’t ask to speak to management cause you an asshole that they not interested in. We’ve asked them to reconnect our rocket dish and they have advised us that the network is now rush network. So go to there website and you’ll see packages that are offered as rush packages. So we want to change to this package and there answers is you can’t as the tower is not rush. So who’s talking nonsense. How can the tower not be rush ready if we already have rush equipment. Is this a company that cares about there customers or are they just another company that doesn’t care and de***** us of our monies.
This problem is a long story. We’ve been battling with signal, speed and connectivity. On many occasions we’ve spoken to Anton at call center. His answers are always that there’s nothing wrong from there side it’s our side. How must I fix our side as I’m not a technician. Other excuses they have is that we got lots of devices connected and the the Xbox is using all the bandwidth and speed. Caught them out as same problem continues and same answer was given but I only had computer connected and Xbox in my hand. When I told him this he tried to move the problem back onto us. On the 20th of June they sent out Andele to sort out problem. He recrimped two joints and then said everything is fine. We had no internet for the rest of the day however he says d everything is ok. On the 21st after we called again and reported the matter we requested Mariska. Her and her partner had to recrimp. Problem was solved for speed download and upload and we had internet connectivity. Later after they left the problem started again. Friday the 23rd problem was huge again. Called them and l’informer them that Pings we’re at 800 average with high of 2767 and low of 274. How do you stream with this. Sat very much the same. Sunday the same. Id like to know what are we paying for or are we just been abused and our money ****d from our pockets by this pathetic service. When you asked for management you never get through or when you leave a message for them they to important to contact you back. What the company doesn’t réalisé we pay there salary. Enough is enough. They need to be held accountable for there poor service. O and I know what the reply will be. Rather send your directors to come have coffee and see if they will be satisfied with what they offering. One good thing I must say there is this consultant by the name of Alan. He always tries to assist. If I was in the business I would employee him.
hi i bought a GPEN Elite for my husband as a birthday spoil. He got the pen and the unit was sealed and was very happy. After the second or third use the pen started to crack on the plastics and the chamber section on the pen were the mouthpiece clips in started to disintegrate. I contacted the seller (store) and they informed me that there is no guarantee. I found this rather strange as its a premium priced item that has no warrantee or guarantee. (how can this be) I contacted the website on the packaging and sent them the details of my pen inclusive of the serial number. The manufacturer then came back Dear Teft, Thank you for contacting Grenco Science. I'm very sorry to see your damaged G Pen Elite and would be glad to assist. Unfortunately, it is not uncommon for this to happen, so it is covered by the warranty. You've already submitted all necessary items for the warranty claim! Please confirm an address where we can send the replacement. Sincerely, Tatiana CUSTOMER CARE E: info@grencoscience.com C: 800 948 7480 W: https://gpen.com So being outside of America they informed me that they could not discharge a new GPEN ELITE as they are not allowed to ship internationally as they have distributers world wide. Dear Teft, Thank you for contacting Grenco Science. I am very sorry to hear about this but sadly we can not ship outside the US and Canada at this time. I am very sorry for the inconvenience. If there is anything else we can do to help, please let us know! We are available from 8am-5pm PST, Monday-Friday at 1-800-948-7480. Have a wonderful day! Thank You, Devon Thank you, but this is not good enough. There is a one year warranty on this product. This is a defect from your side. As you have stated in previous correspondence. Surly you can give written notification to me so that Wicked Imports can replace on your behalf, as they are one of your agents in South Africa. Please can you advise Regards Cheryl Evans Dear Teft, Thank you for contacting Grenco Science. I am very sorry to hear about this but sadly we can not ship outside the US and Canada at this time at the retail level. This email should suffice for the store to take care of you if they are willing. If there is anything else we can do to help, please let us know! We are available from 8am-5pm PST, Monday-Friday at 1-800-948-7480. Have a wonderful day! Thank You, Devon Kershaw Nicker acknowledged the receipt of emails sent to America. Hi Cheryl Hope you are well Please advise us of the shop name you bought if from, I know you said Rooderpoort china mall But my manager asking for the shop name, Because the retailer suppose send it back to the supplier that he bought it from , so they can replace it Unless they are selling the fake product (its clear that WICKED is not prepared to honour an international warranty by making the above assumption after the manufacturer has already established that the product is original under there warranty claimant serial number) I laid my first complaint on the 13th May 2022 and to date there has been no satisfying resolve to this issue.
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