AM
Angela M
Active since Jun 2022
2
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0
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2 reviews16 months ago
WARNING: Avoid This Online Shop – It's a ****! 🚨
I strongly caution anyone considering shopping on this site. It is a total ****! I placed an order and never received the goods. When I followed up, I was told the order was "On Hold" due to a supposed need for a Consignee ID/Tax Number. This is clearly a tactic to avoid fulfilling orders. Don't waste your time or money. Stay safe and shop from trusted, reputable retailers.
0 replies
47 months ago
Shocking customer service
RAM management please do yourselves a favour and phone your customer service call centre – the noise levels within the office are so loud you can hardly hear the operator. In fact, it sounds like your staff are having a party in the background instead of working. I called twice to find out when a parcel which was due to be delivered would arrive – I was given a different explanation each time. During the last call which was late in the day I was told that my parcel was put in the incorrect vehicle and that it would only be delivered the next day. This was clearly nonsense as RAM delivered the parcel 30 min later. I also went onto your online chat to try get some clarity – your explanation that this is no longer working due to COVID seems a little redundant – if its is not working why not remove it all together instead of offering a service which does not work. Last but not least I also filled in form on your website requesting feedback – I never received any acknowledgement of my online requests. All in all I found your service shoddy and customer service poor. Based on this I would not use RAM given the choice of courier companies.
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